Customer Service Representative

Shamika Caver

***** ******** ****** **** *****

CELL/216-***-****/EMAIL/*******.*****@*****.***

dover farms apartment

Leasing Consultant *300+ units

Job Summary/Description 12/2012-Present

• Meet and qualify all prospective residents and obtain necessary guest card information.

• Obtain accurate traffic source information and enter it correctly in the system.

• Show prospective residents the models and units available for rent.

• Take applications for rental, accept rental deposits, and process applications for approval procedure.

• Answer telephone and Internet inquires providing information in response to rental inquiries.

• Make follow-up calls and e-mail responses as necessary.

• Assist in the lease renewal process performing duties as assigned by the Assistant Manager.

• Open and secure models and "show" apartments daily. Help maintain the rental office and models

to show at all times.

• Walk the property daily to inspect rent ready apartments and the general condition of the community.

RANDALL PARK APARTMENTS

Leasing Consultant *357 units

Job Summary/Description 12/2008-12/2010

• Qualify all prospect applications.

• Evaluate current market conditions and competition.

• Follow up on leads as they come in.

• Provide customer service to residents resolving any issues that may occur and ensuring main-

tenance completes service requests.

• Coordinate resident activities and correspondence (i.e., monthly newsletters, special events).

S p data

Customer Service Representative

Job Summary/Description: 10/208-05/2009

• Answer/return phone calls

• Receipt of payments for customers over the phone or in house ie: cash, checks, money order, credit card.

• Resolve billing inquires

• Maintained accurate records within datab

• Resolve issues through email from corporate

• Resolve and answer any questions/issues as they arise in relation to policy coverage

Knowledge, Skills and Abilities:

• Ability to communicate effectively with customers, staff, managers, and vendors

• Ability to effectively and professionally communicate orally and written

• Excellent listening skills

• Exceptional analytical skills

• Ability to establish/maintain working relationships with management, employees, vendors and the public

• Ability to multi-task

• Ability to learn quickly

• Excellent organizational skills

• Knowledgeable with EDEN/ shelter care plus documentation

• Knowledgeable with Section 8 documentation

• Excellent computer skills: Internet, MS Excel, MS Word, MS Outlook, YARDI, MRI, ONE SITE

and additional databases

Qualification/Experience:

• High School Diploma

• Attending University of Phoenix -Arts of Accounting Foundations, expected date of graduation 6/2015

• Collections Experience

• Management Experience

• Customer Service Experience 8 years

Contact this candidate