Customer Service Administrative Assistant

Lauren Bacon

*** ******** *****, ******, ** ***** - 860-***-**** - ********@*****.***

OBJECTIVE: Seeking a challenging position which allows me to apply my well-developed communication skills,

education and work ethic for a busy firm.

SKILLS

• Well organized, productive, self-motivated and quick to comprehend

• Work well both independently and in a team environment

• Strong communication skills

• Efficient when working under deadlines and pressure

• Completed a Telephone Etiquette course through the Middlesex Chamber of Commerce

COMPUTER SKILLS

• Type 65 WPM

• Proficient in: Microsoft Word/Excel/Access/PowerPoint/Outlook, QuickBooks, Guildquality, FSP, CRM,

Siebel, ACT and SAP

EDUCATION

Middlesex Community College, 2012 – Present (Expected graduation of 2014)

Pursuing an Associate’s Degree in Accounting and an Associate’s Degree in Business

Penn Foster, 2012-2013 Received an Obedience Dog Trainer certification at PENN Foster

CCSU, 2006 – 2009 Focused on general education courses (66 Completed Hours)

WORK EXPERIENCE

Receptionist temp during the tax season, Levin, Bengtson & Smith, P.C. – Farmington, CT – January 2014 to present

• Incoming and outgoing phone call management

• Greet clients, scan, pull and create client files, and assist with day to day activities in regards to client taxes

Member Service Specialist, Nutmeg State Federal Credit Union - Rocky Hill, CT - June 2013 to January 2014

• Delivered accurate, quick and efficient member service while building relationships

• Processed deposits, distributed funds and balanced end-of-day operations

• Cross-sold bank services and products

Office Manager, L-Train Electric - Portland, CT - November 2012 to May 2013

• Managed office operations and daily calendar for the owner

• Created estimates/invoices and received payments using QuickBooks

• Established and maintained social media sites for the company

Executive Assistant, Summer Intern, Flynn Management – Glastonbury, CT - May 2012 to August 2012

• Managed office operations and worked directly with the President

• Planned events and coordinated travel arrangements for Board members and the President

• Created invoices, received payments and issued payments using QuickBooks

• Managed web content for three associations

• Reviewed and edited marketing content, meeting minutes and important documentation

Call Center Representative, Northeast Utilities - Windsor, CT - November 2010 to May 2012

• Provided quality customer service for a high incoming call volume

• Completed customer requests for: billing; credit and collections; appointment scheduling; general inquiries

• Received and verified confidential customer information and added to contact database (C2 Production)

• Remained on-call after hours for outage emergencies

Sr. Administrative Assistant, United Cleaning & Restoration - Middlefield, CT - February 2009 to October 2010

• Incoming and outgoing phone call management

• Created contracts and dispersed and filed information via email, fax, scan etc.

• Dispatched crew when necessary

• Trained co-workers

• Maintained Guildquality webpage and various web resources

Secretary, Catalano Law Firm – New Britain, CT – February 2006 to December 2008

• Completed court documentation

• Wrote and circulated letters and legal paperwork; created files and charts (medical and legal documents)

• Answered phone calls, set appointments, requested bills, processed payments and charted bills

VOLUNTEER EXPERIENCE

• Meriden Humane Society (feed cats and dogs, walk dogs, clean litter boxes, provide fresh food and water, provide

clean linens, clean kennels, sweep and mop floor)

• Project Smile (a non-profit organization which collects and donates items to children)

Lauren Bacon

105 Sterling Drive, Berlin, CT 06037 - 860-***-**** - ********@*****.***

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