Sales Manager
Resume:
Keith DeFreitas
*****.*********@*******.***
Phone: 704-***-****
Matthews, NC 28105
PROFESSIONAL SUMMARY
Senior Organizational Development Leader
OD Strategist and Consultant to senior operating leadership teams.
Recognized for consistently aligning and balancing client/customer needs to
business goals. Project leader skilled in successfully implementing
enterprise-wide change initiatives and best practices. Using a project
management methodology, demonstrates a strong ability to organize
priorities, manage time and resources to achieve or exceed expectations,
resulting in on-time and within budget to ensure quality outcomes. Builds
deep and wide relationships based on trust and teamwork. Delivers
performance metrics that quantify and communicate return on expectations,
investment and value to the business.
Core Competencies:
Strategic Consulting Performance Management
Project Management Talent Analytics
Change Management
Learning Design and Delivery
Gap Analysis Stakeholder Communications
Performance Coaching
Process Design
Professional Experience
Coca Cola Bottling Company Consolidated, Charlotte, NC 2006 -
2013
Senior Manager: Organizational Development (2008- 2013)
Lead consultant and project team lead for Organizational Development
initiatives.
. Identified, designed and presented to the executive leadership team a new
hire orientation process that was e learning based and continues to be
used throughout the company today. This resulted in higher employee
engagement scores.
. Directed the team that designed technology based leadership programs for
front line supervisors and mid-level leaders. This included deployment
to approximately 500 leaders.
. Led direct reports on the ongoing configuration and implementation of the
Cornerstone on Demand (CSOD) Learning Management System.
. Converted classroom based compliance learning to an e learning format
delivered via the Learning Management System (LMS) that resulted in
$76,000 annual savings over classroom delivery.
. Spearheaded the effort to craft LMS based on boarding process for six key
customer facing sales roles - this effort significantly shortened the
time to productivity of new hires.
. Consulted with sales leadership on the need for a family of competency
based video performance support tools available 24/7/365 via the LMS.
This provided the sales team instant access to job related learning and
knowledge assets.
. Managed the development of a video documentary on the impact of once in a
hundred year flood on a facility that became part of the company-wide
orientation process.
. Created the strategy and process to craft e learning for new software
platforms used by our field sales and delivery teams - this learning was
delivered via LMS and accessed via a variety of hand held devices.
. Led the project, along with senior leadership, at Coca Cola Bottling
Company Consolidated and The Coca Cola Company to develop and implement
via LMS.
Keith DeFreitas Page two
. Consultant to leadership, on the need for a comprehensive strategy for
video based learning, this effort led to leading a cross-functional
project team that selected an external partner for the development on
demand video.
. Created and led the project team that developed a family of talent
analytics that were visible to leadership via our Share Point site.
Senior Manager: Learning and Development (2007 - 2008)
. Led a team of five functionally aligned learning managers.
. Managed the effort to create manufacturing process documentation and
training to ensure compliance with the company manufacturing standards.
. Consulted with sales leadership, researched and recommended vendor
partner for the customer engagement process for the sales teams.
Sales Learning Manager (2006 - 2007)
. Developed and deployed on boarding process for all new hire On Premise
sales employees.
. Created and implemented role based and required learning path for
customer facing employees, resulting in increased capability and capacity
in customer facing roles.
Maritz Standards for Excellence Facilitator 2004 -
2006
. Senior Organizational Development consultant to the owners and their
leadership teams at fifteen General Motors dealerships.
. Re-engineered Service Advisor process at multiple dealerships resulting
in less customer wait time and higher customer satisfaction scores.
. Redesigned the warranty repair and accounts receivables process resulting
in a positive monthly cash flow.
. Developed and delivered ongoing product training across multiple
dealerships that enhanced capability and confidence of the sales teams.
. Crafted and implemented a talent management and succession plan at
several family owned dealerships.
Brook Stone Schools 2003 - 2004
Executive Director
Accomplishments include:
. Consolidated two campuses into one lowering operating costs.
. Developed solutions for improving internal communication by identifying
issues and following a standard process to increase engagement and
employee satisfaction.
Handshaw
2002 - 2003
e Learning Sales Associate
Achieve Global 2000 - 2002
Training Performance Consultant
Bank Of America
1984 - 2000
Learning Manager - Technology and Operations group
EDUCATION
BS, MS Education, BJU, Greenville, SC
Additional coursework, Operations Management, USC, Columbia
Leadership Development - Process Re-engineering Courses
Contact this candidate