Sales Customer Service
Resume:
Renell M Noack
Parker CO 80134
******.*****@***.***
Cell phone 216/780-8912
OBJECT IVE
To help a growing and dynamic business achieve i ts goals through contribution of my
organizational skills, team leadership, team membership and technical knowledge.
SUM MARY
I believe in more than one hundred percent participation for any task or project worked on.
I believe in constructive and productive change and always look to make improvements in
a reas that will effectively enhance an organization’s bottom line. I take pride in every task
t hat I undertake, no matter how large or small.
WORK H ISTORY
2008 – present
Credit and Collections Analyst, The Ber ry Company
Responsible for providing accurate revenue balances to sales, guidance on growth
opportunities within new customer segments, and collection of outstanding customer balances.
• Set up reports for better viewing of prior credit report history. Streamlined the
p rocess used by management and sales tools to look at an account’s history, allowing
t hem to access data more quickly and accurately.
• Provided processes and documentation on all levels of the department so that new
team members would be able to quickly understand and start with the new dissected
p rocesses. Training t ime was cut due to this implementation by over 50%.
• Supplied input on updating turnaround t ime processes to sales – cut down response
t ime to 24-48 hour reply time
• Key contributor to team that set up new credit/collection processes for sales. This
ensures that all sales are processing paperwork/contracts the same.
• Testing on new systems – this provided the necessary information that systems
were ready to advance with no errors
Systems Ut ilized: SalesForce, CORE, DSMP, POST
Programs: M icrosoft Excel, Access, Outlook
2005-2008
PreSales Associate, Windstream Yellow Pages
Responsible for providing sales with the necessary tools to have when engaging with
customers.
• Developed a department’s processes manual to create more effective work
applications and to provide a working document to be used for t raining for a complex
work process.
2003-2005
Collection Specialists, ALLTEL Publishing
Responsible in providing monies and documentation to business
• Set up all policy procedures and credit criteria for the credit department
• Negotiated with outside collection agencies on rates/comparisons for best tu rnaround
returns
Systems utilized: CAMS, DICRIS, and DSMP
Programs: M icrosoft Excel, Access and Outlook
1990-2002
Office Manager, The Distillata Company
Managed all office aspects of productivity
• Set up all policy procedures for office personnel and credit criteria for sales to utilize
• Save company thousands of dollars in bad revenue that they were going to purchase
f rom purchasing another company’s accounts. Looked over each account as what was
good business vs. bad business
• Researched companies on new billing machinery that would allow online billing,
payments, etc – brought in-house which allowed revenue returns expedited
i mmediately
• Provided a marketing structure for business shows – which more than doubled
customer base growth
1979-1990
Accounts Receivable Specialist, The Alhambra Water Company
Responsibilities were customer service oriented
• Monitored government contracting – by doing this we were on top of expiration dates
w/no delays in new contracting
M ilita ry
• US Navy – top secret clearance
Achievements
• VFW Ladies Auxiliary President – 9 years
• VFW Ladies Auxiliary District (4 counties) Chaplain – 1 year
• VFW Ladies Auxiliary District (4 counties) Junior Vice President – 1 year
• VFW Ladies Auxiliary District (4 counties) Senior Vice President – 2 years
• VFW Ladies Auxiliary District (4 counties) President – 1 year
• VFW Ladies Auxiliary Chairman for state of Ohio – 1 year
Awards
• Circle of Excellence Winner 2013
o Nominated by working peers for going “beyond the call”
• Auxiliary President of the Year for state of Ohio 2011
• Runner up for Employee of the Year 1994
o voted by working peers (200 employees)
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