Customer Service Manager
Resume:
Pamela Brennan
New York, N.Y *****
.
Email: ************@*****.***
Work Experience:
Rosetta, New York, N.Y. December 2006 – March 2013
Administrative Assistant/Receptionist
Responsible for meeting and greeting clients and handling all front desk duties.
Provided administrative support for the partner in healthcare division and the HR Director.
Instrumental in coordinating team charity events.
Scheduled meetings, coordinated travel and itinerary changes, managed expenses.
Scanned president’s confidential documents during monthly visits to NY office.
Processed expense reports, coordinated off-site meetings and catered team events.
Negotiated interview schedule.
Demonstrated smooth interactions with staff at all levels as well as with major clients of the firm.
Coordinated conference room reservations for three branches.
Acted as liaison between facilities manager, building manager, IT and office staff.
Provided orientation on office policies and procedures to newly hired professional staff. Logistics - set up.
Mentored new team members.
Monitored the interview process for the employees and partnered with HR on interview coordination in
intensely rapidly growing branch.
Successfully arranged and implemented a new cleaning service from entrenched operation when
department moved to a location needing extensive attention.
Instituted monthly birthday parties for employee morale. Assembled a team making homemade
desserts.
Ordered and distributed general office and kitchen supplies.
Directed paper shredding, bottled water and beverage services for seamless operations .
Temporary Administrative Consulting, New York, NY January 2006 - December 2006
Paterson Aviation - Lease and LeBau - Random House
Grey Advertising, New York, N.Y. September 1996 - January 2006
Print Production/Traffic Assistant
Collaborated, checked, and expedited print production space reservations for numerous worldwide
publications with print production department at Grey Advertising.
Prepared, processed, reserved and inserted space for print ads to run in magazines and newspapers, in
fast paced, aggressive deadline driven arena.
Evaluated and documented each order in systematized process in what was called the forwarding
process.
Coordinated with print traffic and print production managers demonstrating extreme attention to detail,
ensuring correct specifications
were recorded and forwarded to publication. Expedited these insertion orders by establishing
relationships with sales reps. at publications. Extensive and comprehensive interaction with sales reps.
and production department at Publications. Space Insertion Order was a contract or guarantee in place
of a letter of intent that the advertisement would run at the correct time and space for negotiated price.
Executed with accuracy and superior customer service the completion of print insertion orders.
Education:
Boston University, Boston, MA
Major: Humanities
Skills: Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.
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