Customer Service Administrative Assistant

Karen Leung

**** **** *** ******, ********, NY

*************@*****.***

212-***-**** Cellular

212-***-**** Home

Dear Hiring manager,

I am writing this letter to express interest in applying to be a administrative assistant with your company. I learned about this opportunity while browsing your website. I have extensive experience as an administrative assistant and I possess a bachelor’s degree in psychology. With these skills and knowledge I can aid your ongoing mission to provide the necessary resources to help children receive the care that they need.

Apart from my education, I had an internship at at Hamilton Madison House: Asian American Addiction Recovery. This clinic specializes in patients who suffer from addiction and mental illnesses within the Asian community. At Hamilton Madison, I was responsible for helping the counselors find information that would help clients towards their recovery and independence. I was responsible for multiple projects assigned by each counselor to aid in their patient’s recovery. At times I will call different organizations on the behalf of my patients to get services they will need for their recovery. Additionally, I am also responsible on providing informational counseling with teenagers, I have discussed with them options for the future and discuss with them choices that they want to make. I have I also helped boost the counselor’s efficiency by helping them with their monthly statistics. I also have experience with maintaining the clinic’s monthly patient’s intake chart. I am also responsible for writing notes in regards to resources that I found for clients. At Interline, another substance abuse clinic, I was involved with the treatment plan of each patient. I was responsible for not only being their counselor but I had to report to staff any new changes that they experience.

I am confident that my education and skills will be an excellent match to be your personal assistant. As per your request, my salary is negotiable. I welcome the opportunity to further discuss my qualifications with you in an interview. Please feel free to contact me by any of the above means provided.

Sincerely,

Karen Leung

Karen Leung

1634 West 5th Street Brooklyn, New York 11223

Home 718-***-**** Cell 212-***-****

Education

John Jay College of Criminal Justice City University of New York, New York, NY

Bachelor of Arts in Forensic Psychology

3.25 Cumulative GPA

Minor in Addiction Studies

Language Skill

• Bilingual: English and Cantonese

Employment History

Young Adult Institute, New York, NY

Direct Service Professional (July 2013-September 2013)

• Assisted patients in their daily living routine

• Provided counseling when necessary

• Escorted patients to their medical appointments

Interline, Jamaica, NY

Intern (February 2013-July 2013)

• Facilitate group sessions, Facilitate lectures, and document group notes, assisted counselors in their daily caseload, conducted drug testing for clients.

University Settlement, New York, NY

Substitute Teacher (March 2011- March 2013)

• Worked closely with toddlers on daily activities assigned by the teachers; Coordinated different activities with children who are 3-4 years old; Escorted children to different activities during the day; Helped children walk to and from their daily activities; Supervised children during their daily routines

Hamilton Madison House, New York, NY

Intern, Asian American Recovery Service (January 2011-January 2013)

• Educated patients on the dangers of drug use; provided case management service for program consumers; Maintained reports and documentation according to program and OASAS protocols; Performed program administrative functions when needed.

Sanrio/Nakajima USA, New York, NY

Sales Associate (July 2010- May 2011)

Fixed the store hourly to keep the store neat; Worked at the registers daily; Provided customer service to the general public.

World of Disney, New York, NY

Sales Associate (November 2009- July 2010)

Provided extensive customer service; Restocked floors when necessary.

New York Downtown Hospital, New York, NY

Patient services (March 2006- June 2009)

Verbally surveyed patients about hospital services; Organized documents and create flyers to promote patient services; Translated medical terms to patients.

Certification and Awards

• CASAC-T in Substance Abuse Counselor

• Member of the English Honor Society: Sigma Tau Delta

• Certified in Mental Health First Aid

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