Customer Service Sales
Resume:
APRIL ALONZO
HOUSTON, TX ***47
*************@*****.***
Career Objectives
Seeking an opportunity where I can utilize my work skills and talent in the protective services industry.
Summary of Qualifications
Licensed Security Officer
Customer Service
Fast Learner
Work History
Dec 01, 2009 - Mar 31, 2010 Blackhawk Security - Houston, Texas
Security Officer
Provided security at Verizon Stores. Monitored activity inside and outside the store. Watched video cameras to
help with viewing traffic inside the store. Assisted staff by removing unwanted customers from the premises.
Contacted police in case of an emergency.
Jan 04, 2009 - Dec 10, 2009 Farming Technology Inc. - Houston, Texas
Material Handler
Worked in a sanitary environment and put on protective gear. Chose quality produce, mainly potatoes, for
packaging. Packaged all products for shipping division. Removed unwanted produce and kept warehouse area
clean. Other duties as assigned.
Mar 15, 2007 - Dec 22, 2007 Fashion House - Houston, Texas
Sales Associate
Greeted and assisted customers with their merchandise selections. Handled payment transactions for customer
purchases. Provided customer receipts and change. Kept store clean and presentable. Made sure displays
were intact. Other duties as assigned.
Education
United Christian High School - Houston, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Training
Nov 19, 2009 - Dec 11, 2009 Security Academy of Texas
Handgun
Handgun/9 MM
Status: Completed
Occupational License/Certification
Security Academy of Texas - Houston, Texas
Level Three Certificate of Completion
Certification
Issued: Dec 11, 2009
Expires: Dec 11, 2013
Page 2 ALONZO, APRIL
Occupational Experience
Home Health Aides ( 0 yrs 6 mos )
1. Administers prescribed oral medication under written direction of physician or as
directed by home care nurse and aide. Less than 1 year
2. Assists patients into and out of bed, automobiles, or wheelchair, to lavatory, and up
and down stairs. Less than 1 year
3. Changes bed linens, washes and irons patient's laundry, and cleans patient's quarters. 15 to 19 years
4. Entertains patient, reads aloud, and plays cards and other games with patient. 15 to 19 years
5. Maintains records of services performed and of apparent condition of patient. 15 to 19 years
6. Massages patient and applies preparations and treatment, such as liniment or alcohol
rubs and heat-lamp stimulation. 15 to 19 years
7. Performs variety of miscellaneous duties as requested, such as obtaining household
supplies and running errands. 15 to 19 years
8. Purchases, prepares, and serves food for patient and other members of family,
following special prescribed diets. 15 to 19 years
Correctional Officers and Jailers ( 2 yrs 0 mos )
1. Guards facility entrance to screen visitors. 1 to 2 years
2. Inspects locks, window bars, grills, doors, and gates at correctional facility, to prevent
escape. 1 to 2 years
3. Monitors conduct of prisoners, according to established policies, regulations, and
procedures, to prevent escape or violence. 1 to 2 years
4. Records information, such as prisoner identification, charges, and incidences of
inmate disturbance. 1 to 2 years
5. Searches prisoners, cells, and vehicles for weapons, valuables, or drugs. 1 to 2 years
6. Serves meals and distributes commissary items to prisoners. 1 to 2 years
7. Takes prisoner into custody and escorts to locations within and outside of facility, such
as visiting room, courtroom, or airport. 1 to 2 years
8. Uses weapons, handcuffs, and physical force to maintain discipline and order among
prisoners. 1 to 2 years
Page 3 ALONZO, APRIL
Occupational Experience - Continued
Security Guards ( 2 yrs 3 mos )
1. Answers alarms and investigates disturbances. 1 to 2 years
2. Answers telephone calls to take messages, answer questions, and provide information
during non- business hours or when switchboard is closed. 1 to 2 years
3. Calls police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons. 1 to 2 years
4. Circulates among visitors, patrons, and employees to preserve order and protect
property. 1 to 2 years
5. Drives and guards armored vehicle to transport money and valuables to prevent theft
and ensure safe delivery. 1 to 2 years
6. Escorts or drives motor vehicle to transport individuals to specified locations and to
provide personal protection. 1 to 2 years
7. Inspects and adjusts security systems, equipment, and machinery to ensure
operational use and to detect evidence of tampering. 1 to 2 years
8. Monitors and adjusts controls that regulate building systems, such as air conditioning,
furnace, or boiler. 1 to 2 years
9. Monitors and authorizes entrance and departure of employees, visitors, and other
persons to guard against theft and maintain security of premises. 1 to 2 years
10. Operates detecting devices to screen individuals and prevent passage of prohibited
articles into restricted areas. 1 to 2 years
11. Patrols industrial and commercial premises to prevent and detect signs of intrusion
and ensure security of doors, windows, and gates. 1 to 2 years
12. Warns persons of rule infractions or violations, and apprehends or evicts violators
from premises, using force when necessary. 1 to 2 years
13. Writes reports of daily activities and irregularities, such as equipment or property
damage, theft, presence of unauthorized persons, or unusual occurrences. 1 to 2 years
Protective Service Workers, All Other ( 2 yrs 0 mos )
Cooks, Fast Food ( 1 yrs 5 mos )
1. Cleans work area and food preparation equipment. 15 to 19 years
2. Measures required ingredients needed for specific food item being prepared. 15 to 19 years
3. Prepares and serves beverage, such as coffee and fountain drinks. 15 to 19 years
4. Prepares dough, following recipe. 15 to 19 years
5. Prepares specialty foods, such as pizzas, fish and chips, sandwiches, and tacos,
following specific methods, usually requiring short preparation time. 15 to 19 years
6. Reads food order slip or receives verbal instructions as to food required by patron, and
prepares and cooks food according to instructions. Less than 1 year
7. Slices meats, cheeses, and vegetables, using knives and food slicing machines. 15 to 19 years
Page 4 ALONZO, APRIL
Occupational Experience - Continued
Retail Salespersons ( 2 yrs 0 mos )
1. Cleans shelves, counters, and tables. 15 to 19 years
2. Computes sales price of merchandise. 15 to 19 years
3. Demonstrates use or operation of merchandise. 15 to 19 years
4. Fits or assists customers in trying on merchandise. 15 to 19 years
5. Greets customer. 15 to 19 years
6. Inventories stock. Training only
7. Maintains records related to sales. 15 to 19 years
8. Recommends, selects, and obtains merchandise based on customer needs and
desires. 15 to 19 years
9. Wraps merchandise. 15 to 19 years
Sales and Related Workers, All Other ( 0 yrs 6 mos )
Customer Service Representatives ( 0 yrs 6 mos )
Computer Skills
Typing Speed: 40 Words Per Minute
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak )
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