Mentor, English Proficiency
Resume:
KRIS PUJANTE MONTENEGRO
Objectives
Seeking a teaching position to fully utilize my training and skills in active teaching
methodologies in order to provide students with a positive learning experience.
Career Profile
High energy, results-oriented, and customer service professional with more than
4 years of experience in diverse environments. Proven ability to motivate
employees to achieve optimum performance levels. Proficient in MS Office
applications such as Word, Excel, PowerPoint, Outlook.
Personal Info
Address: San Miguel St., Sto. Niño de Payatas A, Quezon City, Philippines
Email: ***************@*****.***
Mobile Number: +639*********
Educational Background
Post Baccalaureate in Teacher Education, 2011 -2012
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES, STA. MESA MANILA
Bachelor of Science in Business Administrations,
Major in Marketing, 2003 - 2007
ST. JOSEPH’S COLLEGE, QUEZON CITY, PHILIPPINES
Work Experience
Professional Career Online Institute, Philippines
(TESDA Accredited)
Mentor and Registrar
11/2012 - Present
As a Mentor
To meet classes promptly and ready for that session instruction.
Coordination and implementation of instruction in an orderly and professional manner.
Set-up and clean-up classroom at the beginning and at the end of each class/session.
Correctly assesses the educational needs and class progress session.
Confirm that all materials are ordered and prepare for class session.
Prepare Lesson Plan for each session.
Delivers effective individualized programs and instruction to class members.
Ensures adherence to college and safety requirements in classroom and labs by following
established procedures.
Prepare reports on the current status of students in the program indicating whether performance
is aligned with performance indicators, program goals and progress schedule.
Serves as mentor for adjunct faculty within program area.
Ensures consistency of syllabi, lesson plans, tests, and other appropriate materials.
Participates in planning curriculum, teaching schedule, course outline.
Develop and maintain good relations with co-mentor and students inside and outside the
campus.
Attend all faculty meetings, academics, convocations, such as official school activities at which
your attendance will be requested by the President of her duty constituted representative.
Do not make business transaction with the students.
As a Registrar
Keep all students record up-to-date.
Reconstruct missing student records in the school file on the basis of the official records available
in this office.
Issue transfer credentials, transcript of records, students permanent records and students
monthly report cards with certificate of eligibility to transfer.
Examine credentials for purposes of registration and to enforce entrance requirements.
Prepare and submit all reports on enrollment, attendance, students load, promotion, and all other
data which may be requested by the TESDA from time to time.
Prepare and submit in consultation with respective trainers, the records of candidates for
graduation on the prescribed forms.
Assist during the registration.
Consolidate schedules of classes for each term prepared by the respective trainers of
qualification.
Be responsible for all corresponding regarding school records.
Gokongwei Group of Companies – Summit Publishing Co., Inc. Philippines
Customer Care Associate and Assistant Trainer
07/2009 – 02/2011
Job Function: In charge mainly in CS Planning, Data Management, Admin and support to its
Department. Handles customer concerns, meets customers’ expectations and requirements;
Exhibits Customer Relations standards, best practices and commitment to customers; and
Respond efficiently to each and every voice of the customer.
Direct and inspire employees in the various departments including customer service, display
merchandising, invoicing management.
Improving customer service based on client feedback through the development of new policies
and procedures. Successfully handled all public relations issues.
Logs and monitors all customers’ concerns in Customer Contact Sheet (CCS);
Prepares correspondences, may be assigned and perform other duties as deemed necessary by
the immediate superior, which includes CS initiated programs, trainings, and activities.
Prepares daily, weekly and monthly report forms (Customer Contact Sheets, Weekly Report
Form, and Monthly Summary Report;
Reports and directs all Customer Related concerns to concerned department/groups for proper
attention and necessary actions;
Conducts immediate response to all calls and emails such as Frequently Asked Questions (FAQ’s),
inquiries, concerns of concerned departments/groups;
Conducts and follows proper escalation process, feedback and monitoring flow;
Consolidates reports of Customer Care Executives and Telephone Operator/Receptionist;
In-charge of department’s files which includes safekeeping and legal concerns;
Monitors CS related activities, renders survey forms, and collects feedback;
Adheres to the department’s established systems and procedures, role, functions, and
responsibilities;
Performs CS standards, functions and performance;
Toyota Quezon Avenue, Inc. Philippines
Customer Relations Officer
10/2007 - 06/2009
Job Function: Skilled and dedicated Customer Relations Officer handling customer contact (inquiry
or concern) directly from the customers through the telephone, letters, personal visit, or website.
Gathers, analyzes, reports customer feedback (voice of the customer) to all departments concerned,
supporting daily operational, and administrative functions.
Conduct close coordination with the concerned department in facilitating and concern handlings.
Adept at developing and maintaining administrative processes, improve accuracy and efficiency,
and achieve organizational objectives.
Keep abreast and provides assistance with sales promotional activities.
Exerts high level of professionalism.
Good qualities in rendering job effectively and efficiently
Proficient in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
Consolidates reported concerns with the concerned department for weekly, monthly and
quarterly reporting.
In-charge of CRO files which includes safekeeping and legal concerns.
Facilitates, records, and monitor inquire, concerns from walk -ins / visits, phone calls emails, and
website.
Monitors Parts and Service monthly ratings and all CS-related activities.
Performs CS standards / functions and performance.
Prepares correspondences and performs other duties that may be assigned from time t o time
which includes CS initiated project, programs, training, and activities.
Professional Development
Title of the Seminar Company Date
Teaching Values Polytechnic University of the February 18, 2012
Philippines
1st New Teachers’ Conference Mique International Conference and September 10, 2011
Event Planners and Young Educators
Committed to Excellence (YECE),
Philippines
Train the Trainers Workshop JG Summit Holdings, Inc., Philippines March 26, 2010
JG-ILED Achieving Customer Service
Excellence (ACE)
The ABCs of Personal Productivity Summit Media Philippines April 21, 2010
Personal Empowerment: Summit Media Philippines February 22, 2010
Taking Initiative Workshop
Customer Relations Management and Summit Media Philippines August 28, 2009
The Secrets of Superior Service
Oral Communication Skills Guthrie Jensen and June 27, 2009
Toyota Motor, Philippines
Basic Automotive Training Toyota Motor Philippines August 12 – 13, 2008
Basic Customer Care Training Toyota Motor Philippines March 26, 2008
Business Writing Toyota Quezon Avenue, Inc., January 10, 2008
Philippines
Team Building Program Toyota Quezon Avenue and May 10, 2008
Quantum International Business
Outsource Inc., Philippines
Customer Care and the Toyota Quezon Avenue, Inc, May 23, 2008
Importance of Customer Satisfaction Philippines
First Aid Training National Power Corporation and The April 20 – 21, 2006
Philippines National Red Cross,
Philippines
Better Driving Course National Power Corporation, April 19, 2006
Philippines
Basic First Aid National Power Corporation, April 18, 2006
Philippines
First International Research Century Park Hotel, Philippines June 30, 2006
Conference on Entrepreneurship
Skills and Abilities
A good knowledge, interest and experience of the subject(s) you are going to teach.
Good communication skills.
Knowing how people learn, in that different people learn different ways.
Have a good rapport with people.
Patience.
Consideration and empathy with students.
Ability to continually learn as your subject(s) changes.
Knowing how to use technology to deliver your classes.
Good preparation and planning skills.
The ability to make your subject(s) interesting to others.
Enjoy working directly with customers and public;
Excellent written and oral communication skills and interpersonal skills;
Highly organized and very systematic;
Exerts high level of professionalism;
Complete allocated work in time and under minimal supervision;
Personal Characteristics
Accommodating;
Dependable;
Trustworthy;
Mature;
Has initiative;
Creative;
Exerts high level of professionalism;
Customer Service driven;
Has a sense of urgency;
Character References
Mr. Wilson U. Ng
President
Professional Career Online Institute
Ms. Joy Anne Bragais
Customer Care Manager
Summit Media Philippines
Ms. Gina Consebido
Secretary of the President
Toyota Quezon Avenue, Inc. Philippines
Ms. Divina R. Padilla, PTRP, M.A.
Theology Professor
Miriam College Philippines
Contact this candidate