Customer Service Sales

Diane Spencer, B.B.A.

PROFILE

Over ten years of sales experience, achieving and exceeding quota. A lifetime of exemplary

customer service; combining a friendly, helpful personality with experience and education. Over

ten years of office experience, with a recent upgrade in office and accounting software. A highly

accurate, dedicated, reliable employee who is an independent self-starter and a team player.

EDUCATION

Accounting and Office Upgrade Academy of Learning, 2012-2013

• 98.8% overall average

• Honours all subjects

Bachelor of Business Administration, B.B.A., Honours York University, 1981-1985

• Dean’s Honour Role Member

• IBM Canada scholarship

• York University scholarships

SKILLS AND EXPERIENCE

Sales

• Consistently a top producer, 120% of Metro Waste Paper 2004 quota, exceeded my

Empress Software quota and initiated a new US distributor that became Empress USA

• Consistent leader in compactor account sales

• Experience with technical sales, solution sales, service sales and project sales

• Cold calling specialist, not only did I get great results, I enjoyed it

• Trade show successes, with record leads generated and well presented, qualified prospect

information

• Technical software product demonstrations provided for trade shows and sales initiatives

• Six years experience with project estimating, costing, quoting, closing, collection and

creation of further sales

Entrepreneurial

• From business plan to three locations, built and then sold, Smiley’s Drive-Thru Inc. a

profitable, successful and creative, chain of coffee shops

• Managed and executed all aspects of business operation, including: business plans;

staffing; inventory; accounting; pricing; financial planning; and business sale

• Created marketing and sales plan for a new office paper initiative, obtained initial

customer base

Office

• Cash office, accounting and balancing

• Program administration including: eLearning; Newsletter; Goal-line; Rain Checks; We

Care; and Health and Safety

• Managed franchise office and accurately provided monthly accounting, sales,

Page 1 Diane Spencer *******.*****@****.*** 647-***-****

Diane Spencer, B.B.A.

prospecting, proposals and financial statements to the head office

• Answering phones, filing, greeting visitors, typing 50 WPM and taking minutes

• Notified customers of overdue payments and accounts with diplomacy

• Recently upgraded education in: MS Word; Excel; Windows 7; Access; Electronic Mail;

Outlook; PowerPoint; Business Correspondence; and Office Procedures

• A team player who is capable of independent and team work principles

• The smile comes through in person and over the phone, excellent friendly, professional

manners with both clients and co-workers

Customer Service

• Satisfying over 270 waste management customers, while creating growth, with a high

retention record

• For seven years, provided 5:00 a.m. friendly, counter service and outstanding customer

service which helped grow Smiley’s Drive-Thru Inc. to three locations

• Recipient of the IBM Canada response line service award for excellent customer support

• Managed a high-volume workload within a deadline-driven environment

• Very successful with adding new waste recovery services to large industrial accounts

which required motivating, negotiating, dispute resolution, teamwork and across the

board customer service

• Provided telephone support to US Clients with relational database management systems

Accounting

• Recently upgraded education in: accounting procedures; book keeping; QuickBooks

Premier 2010; Simply Accounting Premium 2010; and ACCPAC 500 ERP 5.5

• Managed complete set of financial records for Smiley’s Drive-Thru Incorporated,

including seven years of payroll processing, T4’s, taxation and remittance

• Accurately processed bills, invoices, inventory reports, accounts and financial statements

in a timely manner

• Managed banking, reconciliation, large deposits, journal entries and cash flow analysis

• Calculated costs of materials, labour and other expenses to provide quotations and

project analysis

WORK HISTORY

Canadian Tire, Uxbridge Cash office and Program Administrator 2013 to 2014

Dale’s Landscaping Gardener – Private Estate Management 2011 to 2013

Spencer Home and Garden Owner, Operator 2005 to 2011

Metro Waste Paper Recovery Inc. Sales Representative 2002 to 2005

VenPoint Systems Inc. Administration/Office/Sales 2000 to 2002

Smiley’s Drive-Thru Inc. President and Owner 1993 to 2000

Metro Waste Paper Recovery Inc. Business Development Representative 1989 to

1993

Empress Systems Customer Support and Sales Representative 1986 to 1989

IBM Canada Sales 1985 to 1986

IBM Canada Customer Support and Laboratory(Summers) 1981 to

1985

Page 2 Diane Spencer *******.*****@****.*** 647-***-****

Diane Spencer, B.B.A.

Page 3 Diane Spencer *******.*****@****.*** 647-***-****

Contact this candidate