Customer Service Representative

Mary

Jones

*** *. **** *** ****

Apt D. Anaheim, CA 92801

(714) 833 - 5096

********@*****.***

OBJECTIVE

To secure a position with a well - established organization with a stable

environment that will lead to a lasting relationship in the field of

Customer Service.

QUALIFICATIONS

. 10 years of experience providing customer support in busy call center

environment for public utility and automotive industry employees.

. Ability to collaborate with others to achieve a common goal.

. An unwavering commitment to customer service, with the ability to

build productive relationships, resolve complex issues and win

customer loyalty

. Ability to implement policies and procedures.

. Knowledgeable in computer application such as Microsoft Word, Excel,

and Seibel.

Work History

2010 - Current Work way Staffing/ Mitsubishi Corporate Office

Cypress, CA

Customer Service Representative

. Answer an average of 50 calls per day.

. Maintain customer records by updating account information.

. Solve complaints and provide product information.

. Assist with special projects as assigned.

2003 - 2010 Commerce Energy Group

Costa Mesa, CA

Customer Service Representative

. Answer an average of 50 calls per day.

. Address billing inquiries, and complaints.

. Open accounts for alternative electricity.

2002 - 2003 Target

Fullerton, CA

Receptionist

. Handle front reception desk

. Sort and distribute incoming mail, back up cashier when needed

EDUCATION

2011 - 2012 Cypress College

Cypress, CA

Basic Skilled Certificate

SKILLS

. Ability to operate fax machine, copier machine, calculator, typewriter

and cash register.

. Ability to coordinate and prioritize multiple tasks and work

effectively independently or as a team member.

. Good verbal and written communication.

Reference available upon request

Contact this candidate