Customer Service Sales
Resume:
Raees Ahmed
Mississauga
L*V 1T3
*****.*******@*****.***
Career Objective:
To work in a challenging position with the opportunity for growth, where I
can enhance and utilize my business and administrative acumen. I am a
highly focused, goal-oriented individual. My business experience and
educational background have bestowed strong communications and
interpersonal skills, which give me the ability and confidence to handle
complex issues.
Work Experience:
Kool Klear Water Inc. Brampton
March 2007 to date
Position: Administration and Customer Service
. Increased sales revenues by maintaining a minimal advertising budget, and
reducing unnecessary outlays.
. Added different types of water to meet differing customer needs.
. Diversified and strengthened customer base. Built rapport with customers
and delivered outstanding service to build long term loyalty.
. Established a solid referral base with surrounding business.
. Managed, recruited and monitored summer students. Trained staff on
installation of water filters/systems. Managed day to day tasks and
handled customer receivables.
. Trained new hires on store policies, procedures, registration and
financing options.
. Scheduled in home services, installations, assisted in returned
equipment, protection plans and service packages.
. Involved with procurement and budgeting. Answered telephone inquiries
from customers/businesses regarding status of orders and business
services.
. Performed filing and data management/entry, drafting and editing office
memos. Ran office errands.
. Experience with maintaining office budgets. Soft computer skills include
ability to work with Windows O/S, & MS office applications.
. Managed high volume work loads; followed up with upset customers, dealt
with conflicts and challenging situations.
. Worked well in a self-directed environment as well as a team player.
Khalsa Petroleum Inc. Brampton
October 2003 - March 2007
Position: Supervisor/Management
. Increased Sales volume by capturing new customers in the region.
. Recruited and trained Sales representatives.
. Added new product lines that increased earnings by 26%.
. Managed the retail outlet of the company independently.
. Handled some Procurement and Budgeting.
. Supervised the Tele/Sales department.
StarChoice Communications Inc. Canada March 2001 --
December 2003
Position: Direct Sales Representative, Ontario
. Performed general sales duties, which included organizing schedules
and meetings.
. Addressed customer service concerns, communications, handled day-to
day inquiries.
. Recruited and trained sales representatives for the team.
. Created worksheets in Excel for sales records.
NadTec Inc. Mississauga June 1998 --
December 2000
Position: Administration
. Performed general administrative duties, which included organizing
schedules, meetings, ensuring accuracy of client billing and consultants'
biweekly payroll.
. Took care of customer service concerns, communications, and handled
routine inquiries.
. Maintained excel worksheets of firm accounts and assisted with client
contract preparations.
. Created Power Point slide presentations for senior management and
clients.
Educational Qualification:
. Bachelor of Commerce
College of Commerce & Economics
Interpersonal Skills:
. Customer service.
. Complaint handling/dispute resolutions.
. Sales lead generation.
. Team Player.
. Data entry/record management/
. Organization and prioritization.
. Multitasking and multi line phone use.
. Microsoft Word, Excel.
References:
. Available upon request
Contact this candidate