Customer Service Sales
Resume:
MALCOLM HOUSTON
**** ****** **, *******, ** *****
Home: 832-***-**** Cell: 832-***-****
************@*******.***
PROFESSIONAL SUMMARY
Flexible [ Stock Crew Member Customer Service Representative] driven to design and develop new training programs and
modify existing curricula to meet the needs of participants to help obtain the knowledge and skills they need to thrive in a
fast paced setting. Develops interpersonal skills while offering a complete and thorough lesson plan. Highly organized Job
Specialist Trainer successful at managing people and time. Offers prompt feedback on training assessments, participant
behavior and the overall effectiveness of each training session. Charismatic and energetic Trainer highly creative in
developing training strategies that build strong teams and cultivate positive environments. Highly motivated Customer
Service associate with extensive customer service and sales experience. Business savvy Marketing and development with
over 1 2 years’ experience directing a marketing team towards increased revenues and success.
SKILLS
• Intuitive people management skills
• Proficient in creating and maintaining
schedules
• Charismatic public speaker
• Fast learner
• Personable and friendly
• Section proficiency
• Negotiation skills
• Organizational skills
• Excellent communication skills • College athletics
• Well organized • Leadership development
• Outstanding interpersonal skills • Competitive
• PowerPoint knowledge • Adaptable
• Quick learner • Self-motivated
• Verbal communication skills • Time management
• Team leadership skills • Skilled motivator
• Prospecting • Energetic personality
• Talented negotiator • Healthy lifestyle role model
• Natural leader • Excellent sales skills
WORK HISTORY
Target Flow team&Over Stock Crew January 2012 to May 2013
Sandra Bolden Houston, TX 6925 San Felipe Rd
• Offered product samples, answered questions and helped customers find items.
• Refilled and rotated items on shelves to maintain well stocked inventory.
• Directly oversaw the overnight store operations, including issuing staff assignments and creating
production lists.
• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
• Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
• Weighed and labeled products.
• Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous
debris.
• Followed proper standards for product freshness, food safety, weights and measures, refrigeration and
sanitation.
Graveyard Shift Manager, Customer Service Representative May 2010 to July 2013
Shanna Richardson Houston, TX 3200 Sunny side Ln.
• Assisting the training supervisor in in the training and development of new Store Managers.
• Performing daily duties of opening shipment, racking into shelves and mainlining to provide a comfortable
shopping environment.
• Maintaining the store to look fresh and clean on a daily basis to provide a comfortable shopping
environment for the customers.
• Working closely with other employees and delegating jobs whiling Training Supervisor outside of the
store.
• Alerted customers to upcoming sales events and promotions.
• Cleaned and organized the store, including the checkout desk and displays.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
• Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
•
Answered customer telephone calls promptly and in an appropriate manner.
•
Determined customer needs by asking relevant questions and listening actively to the responses.
•
Maintained established merchandising standards, including window, sales floor and promotional displays.
•
EDUCATION
PriarieView A&M University05, 10,2016Houston, TX
Kinesiology
• Coursework in Language Arts
• Minor in Health
• [3.0] GPA
• Leadership Management training
• Coursework in Health and Safety for Children
• Coursework in Child Counseling
• Effective Communication Strategies training
• Coursework in Communications
ACCOMPLISHMENTS
• Increased performance scores by [75] % by developing new employee processes.
• Greeted and assisted customers. Answered phones and responded to customer inquiries.
Process Improvement:
Documented process to train new assistants.
• Sales and Marketing
Wrote advertising copy for school newspaper. Created invitations for fundraising event.
• Writing:
Wrote informational materials for a variety of media.
ADDITIONAL INFORMATION
• Relocate: No Target Locations: US CT Hartford Work Status: US Iam authorized to work in this country
for any employer
• REFERENCES Mr. Carl Belcher 713-***-****, Mr. Manouch Shahbaz 281-***-****, Mr. James Taylor
Contact this candidate