Customer Service Home Health

Caitlin Inman

Masters Degree in Communication & Media

Chicago, IL

*************@*****.*** - 517-***-****

• M.A. Communication, Media & Theatre,

• 3+ years working within administrative positions

• 2+ years overseeing and working with youth and children within disciplinary and work environments

WORK EXPERIENCE

Receptionist/Teaching Assistant

Little Green Tree House - Chicago, IL - October 2011 to July 2013

Performing clerical duties-copying, collating, filing and inputting data.

• Scheduling tours and maintaining correspondence with parents.

• Working with Excel and spreadsheets.

• Created a filing system and set up computer software programs.

• Taking care of toddlers-implementing weekly lesson plans.

Hotel Operator/Front Desk

Wyndham Hotel Chicago - Chicago, IL - April 2011 to October 2011

Answering incoming calls and dispatching them to different departments within the hotel.

• Faxing and making copies for guests.

• Working with excel making spreadsheets for guest requests and complaints.

Student Aid/Peer Tutor

Northeastern Illinois University - Chicago, IL - May 2010 to May 2011

Executed clerical duties daily such as copying, filing and answering the phone.

• Promoted the CMT department by making fliers and distributing them.

• Conducted tutoring sessions and attended classes with incoming freshman.

• Developed learning strategies and mentored students on time management and studying habits.

Assistant Director

Stage Center Theatre - Chicago, IL - September 2010 to November 2010

Collaborated with the director during rehearsal process.

• Monitored actors during the show while assisting them with costume changes.

Summer Servant Volunteer

Bethlehem Farm - June 2009 to August 2009

Performed and led daily chores.

• Supervised youth and adult volunteers.

• Promoted safety at work sites.

Volunteer (Hematology/Oncology)

Children's Memorial Hospital - Chicago, IL - March 2009 to May 2009

Facilitated playgroups.

• Worked with children on homework and read to them.

Homemaker

Great Lakes Home Health & Hospice - Lansing, MI - August 2007 to June 2008

Home Health Aid

Helped the elderly by running errands, cooking and cleaning.

Consulted with family members about the care of their loved ones.

Cashier/Customer Service

Sam's Club - Lansing, MI - August 2006 to June 2007

Responsibilities

Solved customer problems and resolved customer inquiry.

Assisted other team members in completing daily tasks.

Operated cash register and answered telephone calls.

EDUCATION

B.A. in Communications

Northeastern Illinois University - Chicago, IL

May 2011

M.A. in Communication

Northeastern Illinois University - Chicago, IL

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