Customer Service High School
Resume:
Sarita Thomas
Hartford, CT 06112 Home:
860-***-**** - Fax: 855-***-****- *********@***.***
Summary
Business professional with over fourteen years of comprehensive experience
in the insurance industry and customer service. Proven experience with time
management, organization and career development. Team leader with result
oriented goals. Strong writing and presentation skills. Predisposition to
succeed in dynamic environments while remaining focused on the goal. Strong
leadership qualities with ability to motivate others.
Highlights
MS Office. Lotus Notes. QuickBooks. Self-directed. Time management.
Meticulous attention to detail. Professional and mature. Results-oriented.
Strong problem solver. Resourceful. Dedicated team player. Strong
interpersonal skills
Accomplishments
Increased office organization by developing more efficient filing system
and customer database protocols. Received a merit raise for strong
attention to detail, exemplary customer service and team-player attitude.
Experience
CIGNA- Bloomfield, CT
September 2013- March 2014
Case Installation Analyst
Reviews and analyzes various documents (contract language, summary of
coverage, state mandates) to design systems specifications. Develops
calculations to ensure automated claim payment. May act as a liaison
between claim, systems, sales and underwriting to resolve issues. Handles
complex and/or multiple products as well as highly complex accounts.
Strong technical knowledge of related systems.
Northeast Utilities - Windsor, CT.
July 2013-September 2013 (temporary position)
Customer Service Representative
Assisted customers with payment options for gas and electrical account
service. Set up outage reports for power outage. Credit arrangements and
customer service
Travelers Insurance- Hartford, Connecticut
January 1998-June 2012
Auto Warranty Processor
Run Off division. Payout resolution for the Auto Warranty Unit. Processed
$10,000 in additional payments to customers daily. Data Entry. Customer
Service. Served as a liaison to other units that had inquiries regarding
processes.
Auto Dispatcher
Appraisal Assigning. Check Processing/Coordination. Geographical Triage.
Supported 15 auto appraisers and mandated everything from their assignments
to check stock to supplies.
Allocation Coordinator
Allocation of daily assignments throughout the unit to coworkers for timely
completion (team leader). ACS bill processing and encoding. NOL triage for
Auto, General Liability and Property. Monthly projects i.e. file purge, or
audit file pull. Inquiry line for external customers to call in with
questions ranging from payment issuance to coverage questions on specific
claims.
Drafted meeting agendas, supplied advance materials and executed follow-up
for meetings and team conferences. Designed electronic file systems and
maintained electronic files.
Hartford Stage- Hartford, Connecticut
Box Office Representative
July 2009- August 2013
Customer Service; assisted patrons with purchases of theater tickets via
phone and in person by use of computerized ticketing system. Prepared
subscription ticket packages for theater viewing season. (Part Time
position)
Bank of America- Hartford/East Hartford, Connecticut
ATM Representative
November 2004- May 2009
Assisted in purging ATM machines of various financial transactions
involving cash, credit and check payments (or withdrawals) from/to Bank of
America customers' accounts via the ATM. Monetary resolution (checks and
balances) was a complied with policy. (Part time position)
Education
Thomas Snell Weaver High School 1994
Hartford, Connecticut
General
High School Diploma
University of Hartford 1997
West Hartford, Connecticut
Liberal Arts
Associates Degree
REFERENCES
Ayanna Wilson
Liability Claim Rep (Travelers Insurance)
Keyona White
Customer Service Team Leader (Northeast Utilities)
Sharon Oates
Boat N Yacht NOL Coordinator (Travelers Insurance)
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