Customer Service Sales
Resume:
JOSEPH FALCO
Durham, NC 27703
QUALIFICATION SUMMARY
Property Management, Marketing, Customer Service and Public Speaking
skills; Detail oriented with strong communications skills along with
excellent capability to identify problems and provide solutions;
Award Winning Customer Service Skills
EXPERIENCE
Nordblom Management Company; Burlington, MA (Raleigh, NC office)
from - 2007
Leasing Consultant - Experience on Yardi Voyager; OneSite, Blue Moon; Safe
Rent; Easy File, ISTA; Microsoft Windows, Word, Excel and Outlook. Provide
customers tours of available apartments and community; Communicate with
customers via email, phone and in-person; accept and enter maintenance
request; answer questions about community. Perform background checks,
accept and qualify customers for an apartment home; complete lease contract
agreements; Update and maintain company database; Analyze marketing
reports; Assist with flyers, news letters and community events. Effectively
manage complaints and resolve problems.
Market Star Corp; Ogden, Utah (Durham, NC Home Office)
2005 - 2007
National Marketing Representative - Promote products for manufactures at
select retail stores in North Carolina. Create product and brand awareness;
Develop and manage in-store promotions; Increase visibility of client's
products; Provide product demonstrations; Train sales staff on products
being featured by manufacture so they can and answer customer questions
about client's products. Participate in and complete all required sales
training. Offer marketing give-a-ways to customers and store management to
help promote sales.
Madison Apartment Group; Yardley, PA (Treybrooke Apartments) Morrisville,
NC 2005
Leasing Consultant - First line contact for all prospects, vendors and
management at apartment community in Morrisville, NC Lease apartment homes
by showing model or available units and aggressively sell the products and
services offered at community. Develop, refine and implement excellent
telephone and personal sales skills. Provide outside marketing; Complete
and analyze market survey and maintain current knowledge of local markets.
Adhere to Fair Housing regulations. Validate all input including prospects,
traffic, applications, deposits, leases, move-in, move-out and closing
reports.
ConAgra Foods (Specialty Snacks Division); Raleigh, NC
1996 - 2002
Systems Operator II & Help Desk Support in MIS Data Center of $300 million
national snack food
manufacture and distributor. Software: Cimpro, Oracle, Lawson, Microsoft
Windows and Office.
Provided help desk support to Raleigh and four manufacturing plants.
Identified problems, provided analysis and developed solutions to resolve
scheduling and processing problems on Mainframe, PCs, Printers and related
network activities; made decisions on use of in-house or outside vendor
support as appropriate. Updated and maintained, operations and software
manuals and emergency plan procedures; developed turnover, and offsite
reports and processed EDI orders from retailers.
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