Customer Service Manager

Katie Keough

**** ******** *****, ********, **** 44144 216-***-**** ********@****.***

EDUCATION Bachelor of Science

Kent State University, Kent, Ohio

Major: Hospitality Management May 2012

Overall GPA: 3.3 Major GPA: 3.7

SPECIAL SKILLS Certifications: ServSafe May 2015

Teambuilding and Leadership Facilitator March 2015

TIPS (Training for Intervention ProcedureS) November 2014

Computer: Microsoft Word, Excel, PowerPoint

INTERNSHIP International Intern

EXPERIENCE Hotel Mavi Bodrum,Turkey June 2010-August 2010

• Served guests and managed customer complaints

• Performed check-in and check-out duties

• Filed documents and receipts

• Provided excellent customer service at both the bar and front desk

OTHER WORK Shift Manager

EXPERIENCE Arby’s Garfield Heights, Ohio June 2009-Present

• Trained new employees in safety procedures and food production

• Maintained safe food temperatures according to ServSafe standards

• Produced food in a quick and timely fashion to ensure customer satisfaction

• Excelled in showing Arby's Values and Red Hat Service on a daily basis

• Responsible for managing over eight employees at a time

• Accountable for keeping up with daily and weekly paperwork in relation to sales

Baker/Student Employee

Kent State University Kent, Ohio December 2010-December 2011

• Collaborated with co-workers to ensure fast production

• Customized donut decorations for special events

• Ensured good quality products were produced

Team Trainer

Burger King Brooklyn, Ohio May 2006-August 2008

• Trained new employees in cash handling

• Provided excellent customer service in all areas of the restaurants

• Operated a cash register and touch screen ordering system

HONORS Dean’s List Two Semesters

Contact this candidate