Manager Customer Service
Resume:
Antonio Phelps
Lawndale, NC 28090
********@*******.***
To acquire a position in the management field, or a position that I am equally qualified for that will
Objective
furnish me with the opportunity to grow and advance within the organization through hard work,
commitment to excellence and a winning attitude.
Profile
• Nearly 10 years experience as a professional manager
• Goal oriented individual with strong leadership capabilities
• Organized, highly motivated, and detailed directed problem solver
• Proven ability to work in pressure situations in unison with employees, co
workers, and upper management
• Displays competency in decision making, professionalism, leadership, effective
communication, and working with diverse groups
• Proficient in Microsoft word, excel, and power point, and internet skills, typing
(40 60wpms)
Education
• B.S.B.A in Management, Western Carolina University 1999 2004
• High School Diploma, Burns High School 1994 1999
Employment
Assistant Manager, Pizza Hut, Kings Mountain, NC December 2013 Present
Assist the General Manager with restaurant operations
Motivate and train 10 20 employees
Quality Control
Customer Service
Professionalism
Handling large sums of money
Handling customer complaints
Maintain labor and food cost
Maintain cleanliness of restaurant
Supervisor Lead, DMSI, Charlotte NC March 2013 July 2013
• Assist Supervisors in day to day operations
• Uphold company’s goals and missions
• Train employees in packaging and shipping of products
• Help employees with questions, lifting, and shipping of merchandise
• Ensure employees are being productive and maintaining daily OPH
• Motivating and disciplining associates
• Keep daily records of attendance and production
• Keep open line of communication with Plant Manager, Supervisor, and HR Rep
• Trouble shooting any problems that may arise with orders
• Maintain a clean and safe work environment for all employees
General Manager, JorFoods Inc. Sylva, NC September 2005 July
2012
• Final decisions on the hiring and terminating of employees
• Conducting new hire interviews
• Evaluation of all schedules and employee progression
• Maintaining set product and labor percentage
• Ensure minimal waste
• Analyze profit/loss reports
• Submission of manager and employee payroll information
• Uphold the standards of the franchise brand
• Customer Service
• Development of other managers for other organizations
• Responsible for meeting all budget guidelines
• Conducting lower manager meetings
• Responsible for week ending sales reports
• Ensuring all state health code regulations are being followed
• Problem solving in stressful fast paced environment
• Profitability of organization
• Developing and implement programs to build team work and morale
• Report directly to President of company
Assistant Manager, Sonic Drive Inn, Sylva, NC May 2004
August 2005
• Preserves minimal inventory and labor expenses
• Handling of large sums of money for bank deposits
• Maintains employees motivation for quality work
• Assist General Manager with interview and hiring process
• Ensure quality of product and service to customers
• Customer Service
• Trains employees on job duties
• Assists in employee scheduling
• Opening and Closing of Restaurant
Cook/Assistant Manager, K.F.C. Sylva, NC May 2002 Feb.2005
• Started as cook promoted to assistant manager
• Preparation of product to ensure highest quality
• Assists General Manager in day to day store operations
• Retains minimal inventory and labor expenses
• Assist in employee scheduling
• Handles large sums of money to be deposited
• Customer Service
• Training of new employees
Building Manager, Western Carolina University, Cullowhee, NC Feb. 2002 May
2004
1. Acts as director in absence of Director of Operations
2. Maintains a direct line of communication with Director of Operations
3. Answers phones, directs and transfers calls, answers any questions
pertaining to events in the building or on campus, assigns room availability for
respective student organizations, etc.
4. Ensures the entire building maintains a safe and clean environment for
students to hold dances, dinners, and other organizational events.
5. Assists in set up of all video and audio equipment for presentations,
concerts, and instructional classes.
6.
7.
8. Shipping/Receiving, Eaton Corporation, Kings Mountain, NC
May 2001- Aug. 2001
9. Assisted in welding of gear shafts
10. Assembly of mechanical parts
11. Use of a forklift
12. Picker/Packer of parts to be shipped globally
13. Team Work
14.
15.
• Jim Rodgers, President JorFoods Inc., Zaxby’s of Sylva, NC 28779 706-***-****,
References
• Lloyd Seal, Owner, Sonic Drive In of Sylva, NC 28779 828-***-****
• Lisa Hodge, General Manager, Pizza Hut, Kings Mtn, NC 828-***-****
• Director of Operations, A.K. Hinds University Center, Western Carolina University,
Cullowhee, NC 28723 828-***-****, 828-***-****
• Casey Ball, Processing Dept Supervisor, DMSI, Charlotte, NC 704-***-****
• Greg Lawing, Administrative Assistant, Berkeley College of New York, 917-***-****
• Chris Lane, Account Manager, CBS Interactive, New York, New York, 10016, (718) 510-
4734
• Briana Soriente, Pharmaceutical Consultant, New Jersey 973-***-****
16.
Contact this candidate