Customer Service Representative

Ashley Fayth Hampton Peoples

**** *** ******* ***** ******* Park, GA 303**-***-*** 1045 *****.*******@*****.***

EDUCATION

Atlanta Christian College (name changed to Point University) (Atlanta, GA) December 2011

Bachelor of Science; Counseling and Human Services

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Additional Honors: Dean’s List (Spring 2010)

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PROFESSIONAL EXPERIENCE

Title Max, Customer Service Representative (Jonesboro, GA) September 2013-February 2014

Help increase store profitability through customer relationship development, community involvement

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and marketing campaigns

Accurately determine loan values based off of a comprehensive vehicle appraisal

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Successfully manage customer accounts and ensure that payments are made in a timely manner

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Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other

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applicable consumer and privacy laws

J.W. Marriott Atlanta Buckhead, Guest Service Representative (Atlanta, GA) April 2012-May 2013

Process all guest check-ins, check-outs, room assignments, and room change requests

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Secure payment; activate/reissue room keys

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Ensure rates match market codes, document exceptions

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Identify and explain room features to guests

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Georgia Baptist Children’s Home and Family Ministries, Intern (Atlanta, GA) Summer 2011

Mentored pregnant teenage residents (average age 16)

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Accompanied residents to psychiatrist visits on weekly basis

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Shoot the Hoop, Inc., Summer Camp Enrichment, Counselor (Atlanta, GA) Summer 2010

Coordinated academic activities for a group of 15 students (ages 8-14)

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Implemented disciplinary actions for challenging students

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Fulton County Juvenile Court (D.F.C.S.), Intern (Atlanta, GA) Summer 2008

Reception work including typing, filing, and 5-7 attorney phones

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Experience with Microsoft Word, Open Office and Social Media

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Fulton County Attorney’s Office, Intern (Atlanta, GA) Summer 2007

Directly worked with upwards of 7 attorneys, providing support to daily operations

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Prepared and proofread briefs, and filed court records

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Answered and directed 5-7 attorney phone lines

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Managed phone systems and directed calls to their appropriate channels

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VOLUNTEER WORK

Christian City Nursing Home Summer 2006

Children’s Respite Hospice Center Summer 2004

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