Customer Service Manager
Resume:
Byron Whitaker
Smithfield NC 27577
Mobile Phone: 303-***-****
E-mail: **************@*****.***
OBJECTIVE
My primary objective is to use my management experience and work ethics to
meet or exceed company standards and goals.
WORK EXPERIENCE
Commercial Sales Manager
May 2011- Current
September 2009 - April 2010
Advance Auto Parts
Parker Colorado 80134
I am responsible for overall sales and training in this department. My
Commercial sales manager job duties consist of keeping track of daily
sales, visiting and setting up new commercial accounts, billing and
collections on weekly accounts, inventory management, answering multiple
phone lines for parts orders, routing deliveries and register reckon. I
also made outside contacts to locate parts and supplied that our company
did not offer to our commercial accounts.
Commercial Sales Manager
April 2010- May 2011
Auto Zone
Parker Co 80134
I am responsible for overall sales and training of this department.
My Commercial Manager job duties consist of keeping track of daily sales,
visiting and setting up new commercial accounts, billing and collections on
weekly accounts, inventory management, answering multiple phone lines for
parts orders, routing deliveries and training employees company policy and
standards. My job duties also included register recons, daily deposits and
daily sales reports. I trained new employees that were going into my
position before they went into their own store. Also, I have assisted
Territory Sales Managers with new ideas in creating sales.
Commercial Sales Manager
September 2008 - August 2009
Auto Zone Inc. Spring Lake, NC
Automotive and Parts Mfg.
I was responsible for overall sales and training of this department.
My Commercial Manager job duties consist of keeping track of daily sales,
visiting and setting up new commercial accounts, billing and collections on
weekly accounts, inventory management, answering multiple phone lines for
parts orders, routing deliveries and training employees company policy and
standards. My job duties also included register recons, daily deposits and
daily sales reports. I trained new employees that were going into my
position before they went into their own store.
Service Manager
February 2005 - September 2008
Carmichael Tire/ Firestone Aynor, SC
Automotive Sales and Repair Services
I was responsible for overall shop flow. I opened and closed the shop.
My job duties included answering multiple phone lines, customer service,
ordering parts, preparing estimates, getting authorization for repairs,
creating and delegating repair orders to techs, invoicing and collections.
Service Manager
January 1998 - February 2005
Dart Automotive Inc. Myrtle Beach, SC
Automotive Sales and Repair Services
I was responsible for overall shop flow. I took care of the customers and
seeing that the issues they brought their cars in for were taken care of. I
opened and closed the shop.
My job duties included opening and closing the shop, customer service,
creating and delegating out repair orders, preparing estimates, getting
authorization for repairs, ordering parts, invoicing and collections, daily
paperwork and reports, evaluating employee performance, hiring, training
and firing if needed.
Store Manager
January 1992 - January 1998
Auto Zone Inc. Dunn, NC
Automotive and Parts Mfg.
I was responsible for overall sales, training and inventory.
My job duties included opening and closing the store, daily, weekly and
monthly reports. Scheduling and training employees, inventory, loss
prevention, audits, register recon, deposits, answering multiple phone
lines, testing alternators, starters ect. Interviewing and hiring new
employees.
EDUCATION
High School or equivalent, management, automotive,
Wake Technical Community College Raleigh, NC
I took some business management classes at Wake Technical College. And I
also took management and sales classes through Management Success out of
Glendale Ca. which I received certificates for completion. I also have ASE
certification.
CERTIFICATION
ASE Parts Specialist
LANGUAGES
English
HONORS & AWARDS
I have received the extra miler award twice for excellent customer service.
On one occasion I had a customer that was broke down at my store with a
busted bell housing. The customer was from out of town on vacation at
Myrtle Beach S.C. I located a used unit and sold them a new clutch set. I
overheard the couple talking with their kids telling them that they could
not take vacation because the repair was going to use up all the money. I
spoke with them and offered to install the parts my self, which I did with
the help of another employee so that the family could take their vacation.
I usually would not go this far with customer service even though I like to
take care of my customers. But I felt like the family needed the vacation
time with their kids. It was hard to look at them and not help them when
you know that you could. I believe that great customer service and
knowledge of your business creates a loyal customer.
CAREER HIGHLIGHTS
I have received several extra miler awards from Auto Zone for excellent
customer service. I also received top salesman award for the eastern region
with Auto Zone. I have enjoyed the challenge of taking stores with failing
commercial programs and turning them around. But the most important career
highlights to me are the people that I have meet and friends that I have
made from the Carolina's to Colorado. I am a people person and enjoy
building those relationships that make loyal customers and life long
friends.
References:
Rich Jones
Factory Motor Parts
Colorado Springs, Co.
Jeff Mathis
Commercial Manager
O'Rielly
Castle Rock, Co.
Amber Boeger
Store Manager
Auto Zone
Apex, N.C.
Tim Masix
General Manager
Advance Auto
Parker, Co.
Sam Galati
General Manager
Advance Auto
Raleigh, N.C.
Mike Hall
Mikes Automotive- Owner
Raleigh, N.C.
Angela
ETC Concrete
Raleigh, N.C
Tom
Greenlees Automotive Repair- Owner
Elizabeth Co.
Dave Pierra
General Manager
Raleigh, N.C.
Steve (Owner)
HotShot Automotive Repair
Centenial, Co.
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