Manager Customer Service

Jessica Morris

Salt Lake City, UT *****

801-***-****

************@*****.***

QUALIFICATIONS:

10+ years Customer Service experience

10+ years progressive Accounting experience (Accounts Payable and Accounts

Receivable)

6 years of Property Management experience (1 year Property Manager, 5 years

Assistant Manager)

Proficient in Microsoft Office, Excel, Windows XP, the Internet, Yardi,

MRI, Onesite, type 70+ wpm.

EXPERIENCE:

Property Management/Accounting Experience:

. Accurately managed accounts and ensured all rent was being paid

on time.

. Managed a brand-new master planned community of 210 units.

. Managed Accounts Payable and Accounts Receivables for the

company.

. Obtained several bids from vendors and setup vendor accounts.

. Setup entire office from scratch and purchased supplies etc.

. Averaged 40 leases per week in Brand New Lease-Up Community in

Provo.

. Performed credit and background checks to determine eligible

applicants for residency.

. Maintained a successful closing ratio of 90% or higher.

. Successfully communicated with all residents and resolved

objections.

. Responsible for setting up payment plans for past residents.

. Communicated with the company attorney and sent all documents

for processing.

. Maintained Resident delinquency to stay below 3% of GPR by the

end of each month.

. Worked successfully with the manager to come up with goals and a

team plan for the staff.

. Maintained resident turnover to stay above 80%.

. Collected over $800,000 for the company and received quarterly

bonuses and raises.

. Accurately posted payments to correct GL accounts and ensured

bills were paid on time.

. Posted rent checks totaling over $400,000 per month.

. Managed Petty Cash Account.

PROPERTY MANAGEMENT AND ACCOUNTING EXPERIENCE (8+ years):

Cornerstone Residential/Horizon IDG, Property Manager, North Salt Lake,

UT

Alliance Residential Company, Assistant Property Manager, Provo, UT

TGM/Riverstone Residential Group, Assistant Property Manager, SLC, UT

Horizon Realty Advisors, Leasing Consultant, Murray/Clearfield, UT

QUALITIES:

Dependable Attentive to

Details Hard Worker

Honest Patient

Professional

Loyal Determined

Fast Learner

Ambitious Goal

Oriented Excellent Communicator

EDUCATION: Associate of Business Management, Park University,

MO. 12/2013

Bachelor's of Business Management, Park University, MO.

5/2015

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