Customer Service Sales

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Experience

Tax Advisor and Preparer Accounting Experts

Guaranteed positive customer experiences and resolved all customer complaints.

Forklift Operator Exel ( Kraft Foods )

Unloaded, picked, staged and loaded products for shipping.

JARRELL BANKHEAD

1470 Vail Alley, College Park, GA 30349 H: 770-***-**** C: 404-***-**** ***********@*****.***

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Adaptable [ warehouse associate ] with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.

Dynamic and highly qualified [ Tax Preparer ] with extensive knowledge of accounting principles, taxation policies and income tax procedures.

Highlights

Complex problem solving

Effective time management

Strong organizational skills

Flexible team player

Energetic work attitude

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Opening/closing procedures

Visual merchandising proficiency

Cash handling accuracy

Excellent multi-tasker

Accomplishments

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Reviewed all tax returns prepared by individuals before approval.

Prepared an average of [ 120 ] annual federal, state and local tax returns for both individuals and businesses.

Created an official company page on Facebook to facilitate interaction with customers.

Hand to hand and door to door Marketing

Cold calling previous clients

Acquisition of new clients

Operated [ Red Prairie] shipping system efficiently and accurately.

Rotated stock by code and receiving date.

Verified and recorded the count and condition of merchandise received.

Strong communication skills

Proficient in MS Office

Shipping and receiving

Safety-oriented

Production scheduling

HAZMAT training

Natural leader

Familiar with RF systems

Packing and scanning orders

Lifts up to [ 100 lbs ] pounds

12/2013 to 04/2014 Atlanta, Ga

07/2012 to 11/2013 Union City, GA

Order Picker Exel ( Kraft Foods )

Unloaded, picked, staged and loaded products for shipping.

Sales Associate The Home Depot

Described use and operation of merchandise to customers.

Education

Bachelors Degree: Accounting/Management Accounting & Business Management Southern Crescent Technical College

Emphasis in [ General Accounting principles ]

Business Campbellsville University

Coursework in Selling Skills and Techniques and Consultative Selling

Removed pallets, freezer boxes and damaged products from returning trailers.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Followed proper selection procedures as established by the company.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Received and processed cash and credit payments for in-store purchases.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

Served as liaison between customers, store personnel and various store departments.

Informed customers about sales and promotions in a friendly and engaging manner.

Tracked down sources of special products and services to meet customers' special needs.

Trained new employees on company customer service policies and service level standards.

Corporate Taxation coursework

Continuing education courses focusing on the Major Changes in Accounting Standards

Legal Concepts with Tax Analysis seminar

Lean Accounting course

Mini course on Partnership Taxation

Coursework in Asset Protection and Tax Strategies

Emphasis in Business Administration

Coursework in Business Administration and Finance

09/2011 to 02/2012 Union City, GA

02/2010 to 07/2012 Riverdale, GA

2015 Griffin, GA, United States

2013 Campbellsville, United States

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