Customer Service Sales Representative

Kenneth Bland

Well rounded individual who always exceeds expectations.

**** ********* **** - *******, ** 30035

***********@***.*** - 678-***-****

I am always looking for new challenges. I challenge myself to be the best at whatever task is placed I front

of me. I am open-minded to different career paths.

WORK EXPERIENCE

Claims Initiation Analyst I

Bank of America - Kennesaw, GA - July 2013 to Present

Responsibilities

Take appropriate action based on an evaluation of the customer's needs, which may include filing new claims,

updating and following up on existing claims, and/or reviewing appeals on denied claims.

Accomplishments

2 time Top Performer

3 customer Compliment

Skills Used

Analyst, Problem Solving, Customer Care, Leadership, Quick Thinking, Multi Tasking

Management Trainee

Enterprise Rent a Car - Upper Marlboro, MD - May 2011 to May 2012

At Enterprise Rent a Car I have been responsible for helping manage a 164 car

fleet. I awarded top intern in my area. I have lead my office in overall sales as an intern. I helped gain business

by marketing with auto repair centers and businesses. I have won numerous MVP awards in my office as well.

game and attractions supervisor

Six Flags America - Largo, MD - May 2006 to November 2009

I was appointed team supervisor for 15

personnel after working seasonally for 1 year. In my position I handled funds for 3 cash attractions and was

responsible for the accountability and accuracy on a

daily basis. I also was called upon to handle special event with high profile clients such as the Washington

Redskins, Washington Capitols and various celebrities.

Sales Representative

Sprint Nextel - Greenbelt, MD - February 2008 to January 2009

I helped customers with inquiries and daily issues regarding their accounts. I was responsible for customer

service,

payments, activations and trouble shooing devices on a daily basis.

EDUCATION

Bachelor in Political Science

Bowie State University - Bowie, MD

2007 to 2012

SKILLS

Management, Leadership, Customer Service, Analyst, Report Writing, Multi Tasking

AWARDS

Top Performer

December 2013

I finished #8 out of over 300+ associates at Bank of America. I finished with the best talking time, meaning I

assisted the customer the fastest and most accurate.

Top Performer

January 2014

I finished #3 out of over 300+ associates at Bank of America. I finished with the best talking time, meaning I

assisted the customer the fastest and most accurate.

Best Area

August 2009

I was awarded with the Best Area while a supervisor at Six Flags for having the best income per person in

the company.

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