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Customer Service Administrative Assistant

Montréal, Quebec, Canada
March 09, 2014

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**** ******* **** 647-***-****

Mississauga, ON L5N1N2 647-***-****


Actively seeking a Customer Service Representative/Cashier/Administrative position


• 10+ years of experience in providing customer support in busy environment for public


• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty

• Strategic relationship building skills-- listen attentively, solve problems creatively and use

tact and diplomacy to find common ground and achieve win-win outcomes

• Comprehensive knowledge of Financial statements analysis in retail environment

• Expertise in handling cash, processing debit card, credit card and cheque transactions

• Proficient in POS System, MS Office, World processing, Lotus 1-2-3, Graphic design

accpacc, banking

• Fluent in spoken and written English, Hindi, Punjabi and Urdu


Customer Service

• Managed a high-volume workload within a deadline-driven environment. Resolved an

average of 200 inquiries in any given week and consistently met performance benchmarks in all

areas (speed, accuracy, volume)

• Handled customer inquiries, complaints, billing questions and payment extension/service


• Calmed angry callers, repaired trust, located resources for problem resolution

• Interfaced daily with finance department and consumer affair divisions

• Supported store-level compliance with company standards of safety, security, facility,

maintenance, postings/notifications and other administrative duties

• Maintained operational records such as transaction documents, sales reports and loss


• Ensured that inventory was handled, stored and processed to minimize loss or damage

• Ensured maintenance, cleaning and store appearance up to company standards


• Provided administrative support to the General Manager and Office Manager

• Processed office expenses, verified employee expense reports for accuracy and prepared

budget comparison reports

• Handled all personnel files, inquires and processed with utmost confidentiality

• Maintained timekeeping records for the Administrative/Financial group

• Managed the shipping department by handling shipping and mail duties

Parveen K. Lal 647-***-****, 647-***-**** Page 2

• Answered phone calls, balanced cash for front end on a daily basis

• Reconciled and processed accounting paperwork on a monthly basis

• Took orders from clients to ensure that the assembly department gets the required data

Store Assembly Planning

• Assisted the pharmacist in day-to-day operation of the pharmacy

• Established good quality service to customers and maintained a friendly atmosphere

• Organized medications for pharmacists to dispense by reading medication orders and


• Prepared labels, calculated quantities and assembled intravenous solutions

• Guided and assisted pharmacy technician before medication dispense

• Guaranteed expired medications were properly destroyed


• Used hand tools and small power tools to assemble labels of lapel pins and key chains

• Assembled fabricated parts to relatively small or light subassemblies and completed units

• Followed assembly instructions by putting together parts in the right order

• Re-stocked part supplies for the assigned work area

• Reported problems in the assembly process to shift supervisors or technicians

• Kept administrative records up to date, carried out simple quality checks and packed goods

ready for dispatch


Customer Service Representative 1995 – 2013

Sunoco Gas- Syracuse, NY

Administrative Assistant 1992 – 1994

Logo Image Canadian Button, Toronto, ON

Assembler 1991 – 1992

Glaxo Pharmaceutical Company, Toronto, ON

Light Assembler 1986 – 1988

Canadian Button


Administrative Assistant Studies 1988

Success Business College

Procedure 1 & 2 Banking 1984

Humber College Banking

B.A. in Economics and Political Science 1980

Guru Nanak Dev University, India


Customer Service, Office Administration, Sales

Parveen K. Lal 647-***-****, 647-***-**** Page 3


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