AP/AR services, customer service and administrative specialist

Heather Jensen

Office Administrator/Clerical/Administrative

New Prague

Minnesota

United States

55372

952-***-**** Home

************@***.***

Has the right to work in the US - Yes

Summary

I am a goal oriented Office Manager with 15 years experience with various administrative functions to these

companies. I am currently seeking a new role that will challenge me, utilize my talents and give me variety. I also

seek a company that is looking for a "jack of all trades" or a "go to person" administratively in a stable working

environment.

Employment History

Current career level Experienced

Office Administrator

Lakeland Building Services/Cornerstone Real Estate Services

July, 2013 – February, 2014

Burnsville, United States.

Permanent

Entered all purchase receipts and vendor invoices; Routine job invoices;Collections and posting of customer

payments using Quickbooks software; Preparation of bank deposits; Answering of incoming customer calls;Front

line customer service; Customer follow up of job status; Support to Regional Operations Managers; Maintain

customer database; Maintain office files; Backup scheduler; Any other duties as assigned.

Administrative Coordinator

Quantum Companies, Inc.

August, 2007 – June, 2013

Bloomington, United States

Permanent

Administrator to two Project Estimators and one Project Manager~ Reported to president of the company~Third

party administration of insurance checks through customer mortgage companies~Payment and billing processing

through company accounting software DacEasy and Access~ Liaison to company sub-contractors on whereabouts

of payment~Collections to Finance department~ Processed conciliation court, district court and mechanics lien

paperwork for those customers who have not paid ~Hired collection agency to assist with collections~First point

and contact to customers when a service job came in, compiled work orders, dispatch of company crews~ "Keeper

of the files" Made sure proper procedures were being implemented by obtaining estimates, budgets, schedules,

contracts and certificates of customer satisfaction ~ Time sheet entry ~ Upkeep and entry of insurance agent and

insurance adjuster information via company marketing database - Customer service - liason between customer and

production department reporting customer concerns~ General duties, including backup to the receptionist, filing,

faxing/fax distribution, data entry using company designed software and special projects assigned

Office Manager

Total Service Company

November, 2004 – August, 2007

St. Louis Park, United States

Permanent

Performed all general front desk duties, including answering and transferring incoming calls, greeting visitors,

posting and sorting mail, ordering office supplies, filing and updating company records, faxing/fax distribution,

data entry using company designed software and special projects assigned ~ Administrator to two Project Mangers

and company president~Accounts payable and receivables on company accounting software Peachtree ~ Customer

liaison between customer and customer mortgage company~Sub-contractor liaison on whereabouts of sub-

contractor payments, processed work orders, collections

Office Manager

Comm5 Web Systems

August, 2004 – September, 2004

Eden Prairie

Permanent

•Performed all general front desk duties, including answering and transferring incoming calls, greeting visitors,

posting and sorting mail, ordering office supplies, filing and updating company records, faxing/fax distribution,

data entry using company designed software and special projects assigned •Managed company database and

performs Internet research for Director of Sales •Set up travel arrangements for company employees •Event and

trade show planning •Coordinated company mass mailing for company trade shows •Collection for Finance

Department

HR Administrator/Administrative Assistant/Receptionist

Micro Dynamics

June, 2001 – May, 2004

Eden Prairie

Permanent

•Performed all general front desk duties, including answering and transferring incoming calls, greeting visitors,

posting and sorting mail, ordering office supplies, filing and updating company records, faxing/fax distribution,

data entry using company designed software and special projects assigned •Managed client database, assembles

presentations, performed Internet research and assisted in client presentations set-up for Sales and Marketing •Set

up travel arrangements for company President and Managers •Supported plant or location safety maintaining

safety by maintaining Safety manual and MSDS (Material Safety Data Sheets) Manual •Maintained requisition

log, job postings, and Affirmative Action tracking, employment applications and corresponds with applicants.

•Listed job vacancies internally and externally •Maintained employment applications, corresponded with

applicants, scheduled interviews, and organized new hire orientation •Coordinated drug testing, background

checks, and requests information from previous employers and other references to determine applicant's

employment acceptability. •Assisted employees with benefit enrollment questions and forms •Maintained various

HR functions on the company intranet. •Compiled and typed reports from employment records such as employee

roster or phone lists •Created ESL (English as a second language) program for employees of an ethnic background

•Was a liaison with staffing agencies, schedule interviews •Organized and performed new hire orientation •Helped

coordinate and plan company events •Performed tasks as assigned by the HR Department and other departments

within the company

Receptionist/Office Assistant

Agri Trading Corporation

May, 2000 – June, 2001

Permanent

Operating a 5 line, extension telephone console •Sorting and delivery of mail; ordering supplies •Preparation of

OCIA organic documents for certified commodity shipments; enter carrier insurance information; run tracers

on railcar shipments •Generate and maintain monthly market reports, sales journals and expense journals •Time

execution of all other tasks assigned

Receptionist, Account Specialist, Account Representative

Allied Interstate

April, 1998 – May, 2000

Permanent

Receptionist •Operate 6 line phone system •Performed account receivable, data entry; sorted and delivered mail

•Processed bankruptcies and mail returns •Assisted new applicants with registration process and interview

Account Specialists/ Account Receivables •Research customer accounts for Healthcare, Bankcard, and Kmart

•Performed balancing end of day figures and balancing of export report form the previous day, on daily bases

Account Representative •Executed account activity documentation; processed insurance claims •Customer

Service; Executed automatic payments for customers via telephone

Education History

Highest qualification High School Diploma

Rasmussen College

Jan 0001 – Some College Business Administration

Montgomery-Lonsdale High School

Sep 1992 – May 1997 ( 4 years 9 months )

Licences & Certifications

Notary Public Commission Jan 2011 – Jan 2015

Skills

10 point key Intermediate

Microsoft Office Basic

Type 35 wpm Basic

Peachtree Accounting Software Basic

DacEasy Accounting Software Basic

Customer Service Advanced

Quickbooks (Basic)

Contact this candidate