Customer Service Maintenance

DeVito Richardson

Customer Care Specialist, Full-Time

Wilson, NC

*******.**********@*****.*** - 252-***-****

To acquire a position in the service field within a retail or general business setting while providing excellent

interpersonal communication, and quality customer service.

WORK EXPERIENCE

Customer Care Specialist, Full-Time

Xerox Commercial Solutions, LLC - Wilson, NC - 2013 to 2013

Assist potential customers by answering product and service questions; suggesting information about other

products and services. Opened customer accounts by recording account information. Maintain customer

records by updating account information. Resolved product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and explaining the best solution to solve the

problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by

processing customer adjustments. Recommended potential products or services to management by collecting

customer information and analyzing customer needs. Prepared product or service reports by collecting and

analyzing customer information. Contribute to team effort by accomplishing related results as needed.

Production Line, Full-Time

Butterball, LLC - Wilson, NC - 2013 to 2013

Start up and stop equipment. Assist with production line in factories. Load and unload items from machines,

carts, and dollies. Feed or place items onto equipment for processing. Scrape waste material from machine.

Read and interpret gauges. Record data. Take instructions from supervisors.

408 Lee Street Apt A

Wilson, North Carolina 27893

Phone: 252-***-****/548-0544

Email: *******.**********@*****.***

Janitor, Part-Time

Moore's Maintenance Service - Wilson, NC - 2013 to 2013

Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash.

Service, clean, and supply restrooms. Monitor building security and safety by performing such tasks as locking

doors after operating hours and checking electrical appliance use to ensure that hazards are not created.

Notify managers concerning the need for major repairs or additions to building operating systems. Requisition

supplies and equipment needed for cleaning and maintenance duties.

Shift Leader, Full-Time

Arby's Restaurant - Wilson, NC - 2010 to 2012

Responsible for scheduling, staffing and organizing the work and workers on their shifts. Responsible for

making sure that the absent employee's position is covered by another employee. Monitor the time customers

are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant

itself. Oversee the production of food and beverage items to make sure employees are distributing food that is

of the appropriate temperature and quality.In charge of opening and closing register drawers for employees.

Also count the currency in each drawer and create cash accountability reports, make bank deposits and

resolved currency shortage or overage problems. Also responsible for safe or vault keys while on duty.

Sign Specialist, Full-Time

Arby's Restaurant - Hyattsville, MD - 2010 to 2010

Assist with hanging and posting signs throughout the store in different departments. Assist with shelving and

merchandise display. Other duties as assigned.

Prep-Cook, Full-Time

University of Maryland - College Park, MD - 2008 to 2009

Prepared a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers,

ovens, grills, fryers and a variety of other kitchen equipment. Graciously and quickly fulfill any guest request

possible. Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning. battering,

breading, seasoning and/or marinating. Maintains a clean and sanitary work station area.

Merchandising Associate, Full-time

Home Depot - Hyattsville, MD - 2006 to 2007

Operated the reach truck, forklift, electric pallet jack, order picker and the electric ladder, down stocking

merchandise, cutting keys, daily shelf maintenance, cutting chain and wire in the hardware department, handle

customer inquiries including suggesting and locating home improvements and contracting merchandise.

Inventory Specialist, Full-Time

WIS Int'l - Wilson, NC - 2005 to 2005

Tracked and monitored inventory at various retail outlets including Target, Lowes, and Old Navy. Controlled

inventory maintenance which included restocks maintenance plans.

408 Lee Street Apt A

Wilson, North Carolina 27893

Phone: 252-***-****/548-0544

Email: *******.**********@*****.***

Cashier/Stock Clerk, Full-Time

Dollar General - Newport News, VA - 2002 to 2004

Controlled inventory and restocked merchandise. Handle funds reconciliation along with handling cash flow in

excess of $3K per diem. Provided customer service and assist with check out.

Cashier, Full-Time

Shoppers Food Warehouse - 2002 to 2002

New Carrolton, MD.

Controlled inventory and restocked merchandise. Handle funds reconciliation for all cashiers. Responsible for

scheduling and monitoring staff shifts. Managed customer inquiries and processed grocery orders.

Cashier, Full-Time

Hardee's Restaurant - Nashville, NC - 2001 to 2002

Managed funds reconciliation, provided quality customer service, an assisted with order taking, and other

various tasks assigned by the supervisor.

ADDITIONAL INFORMATION

SKILLS

* Organizational Skills

* Customer Service

* Inventory Management

* Fork Lift

* Reach Truck

* Electric Pallet Jack

* Electric Ladder

* Microsoft Word, Spreadsheet

* Data Entry

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