Customer Service Sales

Latanya Wilson

**** **** ***, * *****, O h ***** - - 440-***-**** (C) - l ********@*****.***

C areer Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and

c ontribute to company success.

C ore Strengths

Strong organizational skills Customer service oriented

Creative problem solver Credit card processing

Developed listening skills Skilled telecommunicator

Excellent communication skills Multi -line phone usage

MS Windows proficient

Effective solution development

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by

d eveloping long -term relationships with customers.

H andled guest complaints, maintaining a positive dining experience for all rest Telephone

S ervice

Professionally processed 80+ calls per day, providing information and service to ensure

c ustomer satisfaction.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to

e nsure resolution of product/service complaints and ensure customer satisfaction.

Customer Follow -up

Ensured that customers were satisfied with company products and services by doing

p urchase follow -up calls.

Work Experience

Wilson's Daycare J anuary 2003

C hildcare Provider

Lorain, O hio

M aintain daily records of activities, behaviors, meals and naps. D iscipline children and

r ecommended other measures to correct behavior. C reate and implement a developmentally

a ppropriate curriculum. S park creativity and imagination by helping children discover new

t hings each day.

Accurate Equity Group M arch 2012 to S eptember 2012

D ata Entry Operator

Avon Lake, OH

V erified that information in the computer system was up -to-date and accurate. V erified and

l ogged in deadlines for responding to daily inquiries. D eveloped and created a more effective filing

s ystem to accelerate paperwork processing. Compiled statistical information for special reports.

Home Depot A pril 2011 to O ctober 2011

C ashier

Avon Lake, O hio

O pened and closed the store, which included counting and balancing cash drawers. H elped

c ustomers select products that best fit their personal needs. E ducated customers on product and

s ervice offerings. P rocessed all sales transactions accurately and in a timely fashion.

E ducational Background

Elyria High School 1 994

D iploma : E nglish

E lyria, O h, U S

C urrently attending LCCC pursuing an Associates Degree.

Keywords

HS diploma, insurance, customer service, insurance software, Microsoft Office Suite, computer

s avvy, deductibles. Customer service, customer retention, sales, MS Excel, MS Word, cash

h andling, data entry.

Contact this candidate