Customer Service Quality Control
Resume:
Lynn Tourigney
**********@*****.***
Work Experience
Digital Publishing Solutions ! ! ! ! 2005-2012
Financial Typesetter, Billing Administrator
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Produced prospectuses, annual/semiannual, quarterly reports, proxy statements and time-sensitive compliance
documents for major mutual funds.
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Produced stylized line, pie and mountain charts.
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Enhancement photos, edited, and extracted images for document specifications.
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Created marketing materials and other in-house duties.
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Perform job invoicing, Quality Control and Accuracy reports. Also generated open and closed reports,
and other reports as requested.
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Xyvision typesetter.
Nova Biomedical, Waltham, MA! ! ! ! ! ! ! ! ! ! 2000-2003
Graphic Designer
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Created Logos and re-illustrated OEM logos for various external and internal company.
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Designed company ads for magazines. Created mailers for clients specifications.
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Designed product illustrations for company manuals.
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Created company's inhouse posters, forms, labels, and signs for inter office use.
Other duties includes photo enhancing, typesetting and page layout.
Percussion, Stoneham, MA! ! 2002-2003
Freelance Graphic Designer
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Collaborated with Product Architects, Product Managers and Marketing team on multiple contracts
to design and create Icons for their line or Power Tools products.
Cross Country Motor Club, Medford MA! ! 1996-1998
Customer Service, Claims Coordinator
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Consulted with clients and vendors to determine their needs and priorities.
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Recording incoming/outgoing quality control calls.
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Responded to tracking, written and telephone requests for final costs.
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Facilitated calls by redirecting to appropriate department.
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Identified problems diagnosed caused and determined corrective actions.
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Compile, analyze and log accounts receivable.
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Identify and distribute accounts accordingly.
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Maintained accounts payable records and produce reports for supervisors.
Experience
Xyvision, Desktop Publishing, Quark, Adobe Illustrator, Adobe Indesign, Photoshop, MS Word, Powerpoint,
Excel, QuickBooks, Job Manager, EDGAR, and ASCII.
Middlesex Commnuity College, Bedford MA
Medford High School Drama Club, Stage Design Manager 2013 Show
Graphic Design Certificate 1999
Boston Globe Art Appreciation Award. April 1996 Employee of the Month Award
1998 Dean's List at Middlesex Community College.
References Upon Request
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