Customer Service, basic computer skills, excellent communication skill

Benita Saldana

**** ***** ****, *** *******, Texas 78219

*******.******@*****.*** 210-***-****

Objective

Actively seeking a responsible position where I can utilize my skills, abilities, and desire to continue to learn with a company offering advancement opportunities.

Qualifications

I have excellent customer service, and interpersonal skills. Communicate well in English, orally and in writing. Ability to work under pressure and handle typical and crisis situations in a timely manner, and is very well adjusted to high paced environments where multi-tasking is needed.

Summary of skills

Excellent communication skills and telephone etiquette

Basic mathematical skills

Basic computer skills MS Windows,

Strong team orientation, willing to pitch in at any moment for any reason.

Experience working in a fast paced environment

Flexible to the needs of the business

Ability to maintain composure in high stress situations.

Highly organized with superior attention to detail

Good at building and retaining large amounts of information

Professional Experience

Concord Primary Care -San Antonio (part-time) Home Provider

September 2011-Current

Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction.

Prepare and maintain records of client progress and services performed, reporting

changes in client condition to manager or supervisor

Participate in case reviews, consulting with the team caring for the client, to evaluate

the client's needs and plan for continuing services.

Exel Inc. Operations Clerk Specialist

October 2012 –May 2013

Manage client’s account

Prepare multiple reports to present on a daily basis and process inventory paper work for

all receiving and returned orders to ensure no discrepancies to create and manage

client’s daily manifest.

Sat in on each weekly district meeting to discuss requirements and policies.

Coordinated with vendors, customers and other project associates in a productive & professional manner.

Addressed and resolved inventory and documented issues.

Kept in constant communication with all managers on changes throughout business hours.

Managed phone calls dealing with the customer’s needs and concerns.

Prepared daily, weekly, and monthly reports in compliance with warehouse operations.

West Telemarketing- Universal City Customer Service Representative

June 2008 - October 2012

Offering consumers hotel reservations, concert tickets, coupons, offers and discounts for various junctions associated with the casino.

In charge of ensuring the best customer service possible. Having a vast knowledge of several different policies, products, and services that are available to the consumer.

Excellent organization and time management in a fast pace environment.

Explained with knowledge requirements and policies for the consumer.

Explained and referred customers to other departments that supplied services other than services I provided.

Documented any new changes added or needed for the customer.

Assisted in online technical support to current and new member

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