Project Manager Customer Service

FRANKLYN RAMKISSOON

*** ****** ******, ********, ** 02302 ● 508-***-**** ●

************@*****.***

Qualification Profile

A self motivated Telecommunications Technician with strong interpersonal, supervisory, problem solving and

communication skills seeking a Telecom Technician position to contribute to the overall success of your

organization. Over 12 years of professional experience working in the Healthcare Technology Industry with

proficiency in:

Healthcare Telecom Equipment Systems and IT Networks

Telecom Project Management

Customer Service and Communication

Leadership and Accountability

Professional Experience

Telecommunications Technician, based at Brigham and Women’s Hospital Oct 2000 Jul 2013

Vencom Communications, Hopedale, MA

Installed and programed telephone equipment, data modems, and other telecommunications systems

Installed and maintained computer networking systems

Operated Nortel Telecom PBX System and Cisco VOIP Systems

Performed preventative maintenance on all telecommunications equipment

Tested and trouble shooted telecommunication equipment and other integrated systems as needed

Responsible for the installation of cabling systems

Conducted routine maintenance of telecommunications closets throughout network

Installed and maintained wireless access points, cellular infrastructure, and Kronos time keeping system

Telecommunications Project Manager

Supervised and conducted telephone and data moves, adds, and changes

Conducted site surveys and interpret blueprints for installation procedures

Managed integration of various computer components to facilitate communication

Trained and mentored new employees and assisted in training new users

Ensured that company personnel adhere to hospital safety codes and JCAHO regulations

Brigham and Women’s Hospital, Boston, MA Nov 1998 Oct 2000

Supervisor and First Cook, Room Service Restaurant

Prepare, serve, and deliver food entrees

Create food stock orders and conduct weekly inventory

Operate cash register and record daily sales

Supervise and train new employees

Enforce and maintain Boston Health Authority Sanitation and Food Preparation Codes

Camco Oilfield Services Limited, Trinidad, W.I. 1994 1998

Instrument Technician and Supervisor

Coordinated and expedited contract tenders for Trinidad Marine Services (TRIMAR) and AMOCO Trinidad Oil

Company Coordinate for land and offshore oil production operations

Installed and maintained tubing, piping, pumps and motors

Trouble shooted, repaired, and calibrated instruments for oil production including regulators, relief valves,

steam generators, gas flow meters, recorders, transmitters, weight indicators, control valves, gauges, pumps, and motors

Prepare daily and monthly reports of offshore and land operations

FRANKLYN RAMKISSOON continued

Victoria County Council, Trinidad, W.I. 1980 1994

Costing Clerk

Prepared estimates for development projects utilizing monetary allocations of $8million and above

Responsible for recommendation and procurement of department materials and supplies

Fiscal liaison with other corporations and primary contact person for interactions with various councilors,

department heads, employers, and the public

Compiled and distributed audit reports of daily, monthly, and yearly productions

Prepared payroll and distributed employee compensation

Construction Supervisor

Supervised and constructed recreational pavilions, roadways, bridges, and sidewalks

Ensured compliance with County Council operational policies and procedures

Supervised and recorded materials distributed and utilized

Responsible for inspecting all contract jobs and approve payments with full signatory privileges

Delegated responsibilities to employees and perform routine performance reviews

Education

Vencom Communications, Boston, MA 2000 2003

Fiber Optics Technician Certification

Ontronics Certification

Panduit Certification

American Oil Company of Trinidad and Tobago (AMOCO), Trinidad, W.I. 1997 1998

Safety Training Course, “Occupational Hazards and Safety Precautions”

Zinc Corporation, Trinidad, W.I. 1997 1998

Zinc T2 Certified Safety Training Course

Systems Technology (SysTech), Trinidad, W.I. 1995 1996

Basic Computer Programming Certification

Cipriani Labour College, Trinidad, W.I. 1993 1994

Labor Relations and Personnel Management Certification

San Fernando Technical Institute, Trinidad, W.I. 1990 1992

Instrument Technology Certification

San Fernando Technical Institute, Trinidad, W.I. 1978 1981

Food Preparation and Catering Certification

Irie High School, Trinidad, W.I. 1972 1976

High School Diploma

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