Customer Service High School

Carolyn Gaines

**** ***** ****** *** **. # *** West Jordan, Utah

801-***-****

**************@*****.***

Objective To work for a profession that has opportunities for me to use

my skills as needed and to grow and develop within a company

2010-2011 SLCC, Jordan Campus South Jordan, Utah

2010 Bingham High School, South Jordan, Utah

Humana, ACS Full-time Customer Care Representative June

2010 to March, 2011

Answer inbound calls to variety of social economic status

Provide insurance and health information

Answer questions concerning enrollment process

Check inquiries on claims

Comcast Credits and Collections Representative Full time June 2011-

December 2011

Multi tasked agent will handle inbound and outbound collections

Handled inbound and outbound collections calls that are basic and

routine,

Answer inquiries, resolves problems, and promote products/services.

St.Marks Hospital CNA/ Clerk June 2011-August 2011

Front office experience, answer and direct all incoming telephone calls,

recording messages

Greet customers/guests directing them to proper destination/rooms

Good computer skills with word processing, spreadsheet faxing

documents and making copies

Sorting incoming mail

Iasis HealthCare Full time Customer Service Rep 2 Sept 2 2012-Current

Assist with inbound calls from patients and other customers

Incoming / outgoing collection calls

Demonstrate the ability to properly research account issues, resulting in

account resolution

Prioritize and work assigned accounts to obtain prompt payment from

patients

Demonstrate accounts receivable claims problem solving

Demonstrate the ability to escalate problem accounts to management as

required by circumstances

Identify and prevent risk and receivable related loss to the management

Record information about financial status of customers and status of

collection efforts

Contact this candidate