Manager Customer Service
Resume:
Arnaldo Rosario
*** ********* *** *** ** Brooklyn NY 11213
*.***********@*****.***
Objective
To obtain a leadership position at your establishment so I can utilize my
experience and education with the opportunities for professional growth and
development within the company.
Education
08/10 - 12/10 LaGuardia Community College 3110 Thomson Avenue Queens, NY
11101
Study: Adult Education Program
08/00-02/04 Louis D. Brandeis High School 145 West 84th Street New York,
NY 10024
Employment History
09/12 - Present GameStop
Store Manager
. Responsible for leading a team to becoming the #1 store in the
district
. Recruiting and training new employees to grow within the company
. Controlling profit and lost by minimizing expenses and boosting
sales
. Monthly & daily paperwork with deposits
. Inventory control and controlling store shrink to below company
standard
. Exceeding comp sales and company goals
02/11 - 09/12 Lids / Hat World (Genesco INC)
Store Manager
. Responsible for leading a team 8 people to become outstanding
employees & training
. Recruiting and hiring new employees
. Scheduling & posting payroll
. Monthly & daily paperwork with deposits
. Inventory control & lost prevention
. Visual merchandising & receiving shipments
. Exceeding daily, weekly & monthly budgets
09/07 - 08/10 Pier 84 Supply Store/ Intrepid Museum Gift Store
Assistant Store Manager
. Responsible for leading a team 20 people to become outstanding
employees
. Daily deposits & Store Reports
. Provide change for register
. Preparing Registers and reconciling cash balances.
. Daily opening and closing of the store.
03/06 - 10/06 Dean & Deluca
Front End Cashier Manager
. Assisting customer with satisfaction
. Responsible daily deposits for armored car pickup and media
reconciliation up to $50,000 a day
. Preparing Registers and reconciling cash balances for each cashiers
. Ordering change funds and prepares deposit of change funds
. Daily opening and closing of POS server, terminals and store
Other Experience
. Windows OS, Mac OS, Computer tech., Handling money, POS (Store 21 X-
store), Speak fluent Spanish and English, Great communication skills
and customer service skills
Traits
. Punctual, Dependable, Hardworking, Well organized, Friendly, Honest,
Responsible, People Oriented, Open minded to new things, Quick
learner, Positive, "can do" attitude, Team player. A positive and
confident personality blended with strong work ethic. Optimize
productivity through individual and team efforts .Handle crisis
situations in calm and capable manner Self-motivated ability to handle
multiple tasks simultaneously and creatively solve problems.
References
. Furnished Upon Request
Contact this candidate