Stacy L. Ferguson
**** ********** ******, *** *, Baltimore, MD 21216
410-***-**** acbz2s@r.postjobfree.com
PROJECT MANAGER
Proven leadership skills combined with an exceptional ability to manage
multiple large-scale projects, tasks, and priorities effectively and in a
timely manner. Superior communicator, effective at all organizational
levels. Core competencies include:
( Quality Assurance ( Superb Presentation Skills (
Mentoring & Training
( Analytical Problem Solver ( Highly Detail Oriented (
Excellent People Skills
PROFESSIONAL EXPERIENCE
Leadership & Supervision: A superior leader with demonstrated performance
in high-pressure environments. Improved organizational performance through
hands-on training and a leadership approach that emphasized decision-making
through active listening.
. Superbly managed and motivated subordinate and supervisors; earned a
reputation for firm, yet compassionate mentorship.
. Proven proficiencies in classroom; renowned for technical expertise.
. Approachable, easily builds rapport with subordinates, peers and senior
management.
Problem-Solving & Analysis: Consistently implements keen analytical
abilities and a proven team-based work dynamic with a systems-oriented
approach to facilitate efficient and effective solutions. A critical
thinker open to alternative views to optimize decision-making. Resolves in-
depth queries in a methodical manner independently and with internal and
external business partners to find appropriate resolutions, efficiencies
and high level of quality. - Enjoys sharing knowledge and encouraging
development of others to achieve specific team goals.
Communication - Deals with internal and external customers at all levels
via telephone and email, to ensure successful communication via actively
listening and probing questions.
Team Player Planning and organizing - Refined planning and organizational
skills that balance work, team support and ad-hoc responsibilities in a
timely and professional manner.
Systems knowledge - Experience in preparing and analyzing reporting data
for management accurately and to timescales.
SKILLS
Provided administrative support to Brokers administrators and accounts,
acting to diffuse potential crisis situations by resolving service problems
or complaints. Assisted Broker Executives with the maintenance of
departmental data bases.
Performed the account installation process to ensure accurate installation
of benefits purchased by subscribers. Set-up in the system, members
enrollment, ID cards are mailed, etc.
Assisted with renewals, requesting alternative quotes for sales person,
coordinating employee meetings, and post renewal follow through.
Interacted with other departmental staff, vendors and subsidiaries to
coordinate matters involving retention, service, system issues or benefit
administration.
Proficient in MS Office Suite (Word, PowerPoint, Excel, Access); Database
Management (15 years' experience); Claim adjudication, Medical Terminology,
International Classification of Diseases, Ninth Revision (ICD-9), and
Current Procedural Terminology Coding (CPT), Facets 4.7, NASCO systems,
local BCIQ, NCA 3270
EMPLOYMENT
CareFirst Blue Cross Blue Shield Owings Mills, Maryland 2008 - 2012
EAB Technician
Philanthropist on Board of Directors for Back to Basics Girls Inc.
2007 - Present
Secretary and Personal Assistant to CEO
CareFirst BlueCross BlueShield: Baltimore, Maryland
2003 - 2008
Associate Care Coordinator, Pre-Service Review
EMPLOYMENT
CareFirst BlueCross BlueShield: Owings Mills, Maryland
1999 - 2003
Employee Accounts Customer Service, State of Maryland Customer and Provider
Services, Nasco
Provider Service, Claims Adjudication
Prudential Health Care: Baltimore, Maryland
1997 - 1999
Supervisor of Data Entry Specialists and Claims processor
VSI Group: Baltimore, Maryland
1996 - 1997
Supervisor Security Guard and Receptionist
EDUCATION
LINCOLN TECHNICAL INSTITUTE COLUMBIA, MARYLAND
Heating, Ventilation, & Air Conditioning (HVAC) Certification 3.80 GPA
Licenses
Maryland Producers License 09/2013
.
REFERENCES
Available upon request.