Engineer Manager

VIVEK.V.V.

Contact: +971*********, +971*********

E-Mail: *********@*******.***, *********@*****.***, *********@*****.***

Seeking middle level assignments in Network & Systems Engineering /

Technical Support Management with a growth oriented organization

Professional Synopsis

o A dynamic professional with a rich exposure of Six-years in IT and

professional filed, coordinating network and engineering projects at

client site, analyzing information system needs, evaluating end-user

requirements, identifying & troubleshooting problems for complex

information systems management.

o Skilled in installation, configuration & maintenance of different

Operating Systems, hardware and networking components (routers, switches,

etc.), network services and peripherals in multi-platform environments

ensuring maximum uptime.

o Strong collaboration & team building skills with skills in grasping new

technical concepts quickly & utilising the same in a productive manner by

motivating technicians from support teams to maintain deliverables as per

the SLA.

Key Skills:

Network & System Administration Client & Technical Support Network

Performance Management

System Analysis & Policies Resource Optimization Quality

Assurance & Security Analysis

Reporting & Documentation Estimation & Cost Control

Negotiations & Contracts

Organizational Experience

AWRostamani Group Holdings, Dubai, UAE

February'12-Till Date

IT - System Engineer/Network Support:

Key Deliverables

o Responsible for monitoring the installation of network security and

associated components. Perform responsibilities of providing on-site

support the Systems and Network equipment's of different branches.

Microsoft Lync 2013 configuration with camera access. Installation of

Home theater and Portable projectors Epson, Benq, and Sony.

o Network port enabling Port-security switching, manage finger print Access

control System, and install and configure CCTV Dome and IP camera

software. Provide WIFI network Access to the users through registering

MAC address and Security Filtering.

o Managing Network Access, Sharing Files and Folders, Printers along with

Windows Server 2003 Active Directory and network infrastructure. Analyze

Citrix Server, Exchange 2008 Outlook Mail Server and Terminal Server

issues to provide solutions for Client side issues.

o Support Citrix Platform Servers, Exchange Server and manage Switches and

Cisco Routers 2800 Series & daily report updating. Design, establish

system and Network Infrastructure through Microsoft Visio.

o Online Support through Avaya Phone Systems, manage Desktops, Printers and

Thin-Client machines and Outlook Servers. Setup and configure MDM for

distribution of applications, datas and configuration settings through

Mobile devices and Tablet computers.

o Responsible to ensure the proper functioning of all computer equipment's

and HP Servers. Need to troubleshoot and Provide Solutions for critical

IT issues. Support Silver Peak Systems and Optical Fiber testing.

o Provide Support for (45 Servers) over 1500 nodes with thin Clients in

Domain. Maintain and manage Active Directory, Domain users up to certain

extend. Troubleshoot Hardware and Software issues AutoCad, Update

Microsoft patches. Support Oracle database systems, Desktops, IPAD-4G,

troubleshoot Laptop, and Thin-Client issues.

o Install and Setup Heavy-Duty printers, Configure Avaya systems- IP

phones, HP and IBM Systems. Support and provide solutions for Users added

in HP Proliant Server and IBM Server.

o Analysis, recommend to install enhancements devices Cable Punching,

Signal testing, alignment Network RAK for providing proper Support.

Maintain procedures that optimize network security.

o Learned to troubleshoot issues of Network Printers, FAX, and billing

machines / manage and configure newly added network devices. Testing and

install Ip assaign Zebra Xi1100 Bar Code printer, Epson Lq printers and

Ricoh Aficio Heavy Duty printers.

o Need to Install and configure Latest updated software for the Database

team. Provide support for Oracle, Java development team. Need to support

the Senior Administrators for providing the solutions for Software and

Hardware installations in the newly procured Terminal Servers.

o Generate reports and document regarding AMC for Printer, PCs, Laptops,

IPhone, Blackberry and Tablets Procurement and Repair. Plan, acquire,

deploy systems and integrate infrastructure with the existing

software/hardware infrastructure of users as per the business

requirement. Negotiate hardware and software purchase and AMC

Highlights:

o Investigate and analyze IT issues of Over 11 companies under AwRostamani

Holdings.

o Provide Online and Remote support for the users Blackberry, Ipad 4G, and

Laptops. Configure Outlook mail and install Symantec Antivirus.

o Configured, installed & maintained:

- Equipments include Switches, IP Security Devices like Firewall,

Modems, etc.

- Mails in Microsoft Exchange Outlook Express, configured Router 1841

(Router) 2950 Switches.

o Active Directory Infrastructure, DNS and VPN. Accomplished successful

implementation of test setup for network devices as well as installation

of DHCP.

o Service HP Thinclient machines, PCs and troubleshooting LAN networks

issues.

o Install, manage Nissan Vehicle and supporting Softwares. Manager Server

2008 R2 Server & HP Proliant DL380 G4 Servers and Cisco POE, Non-Poe

Switches and 2800 cisco routers.

Redha Al Ansari Exchange, Dubai, UAE

July'11 - February 2012

IT - Support Engineer:

Key Deliverables

o Provide reports, support documentation and other necessary information to

the management. Perform responsibilities of providing on-site support the

Systems and equipments of branches.

o Manage Etisalat GPON, configure Outlook Express, research new

technologies and calculate future needs to achieve capacity planning.

o Updating Windows 2003 Administration (10 Servers) of over 180 nodes with

thin Clients in Domain. Administration and maintenance of Fax Server

Applications Servers, Cisco ASA firewall,DHCP, AV, ISA Server, Data Base

backup & Firewall FortiGate (80-C).

o Maintaining Backups and restoring the same when needed. Developed a call

logging system for Raee-Exchange users for logging the complaints through

intranet. Checking PABX system and troubleshooting line status.

o Ensure timely user notification of maintenance requirements and effects

on system availability (Net Meeting Access).

o Successful to upgrade hardware, motherboard and Operating System /

tracking LAN network issues, measuring client machines, and backup.

o Testing Fiberoptic, network Cables and fixing finger print machine.

Support software for National Bond, Western Union banking system and

Payroll system.

Highlights:

o Successful to upgrade of Western Union Websites and money transfer

Software. Support Software team for the Development of newly Created

software, Luup- website for Mobile Money Transfer & Mobile Remittance

(GSMA).

o Provide support for EzeTop to the branch staffs. Making settlement and

billing in the RTA machines for the Customer transportation. Provide

support for billing procedure for DU through the du website. Install,

manage the issues of National Bond website.

o Implemented:

- DVR Camera Surveillance Systems. HP Tower Server and MSA.

- Fore-Front Manager Server 2010.

- WIFI Access point configuration.

- Square and Dome Camera.

E-Data Systems, Chembur, Mumbai

Nov'9 - Apr'11

Network Support Engineer:

Key Deliverables

o Providing field support for corporate clients of the company. General

clerical duties; including filing, check auditing and matching of pay

packages. Maintain the inventory and the allocation of all Network and

communication equipments. Help negotiate hardware, software and circuit

contract for customers.

o Install, monitor, and maintain network components including workstations,

S.W, peripherals, lines, cabling, network equipments, and ATMs within the

overall objectives of IT and the Groups business plans. Maintaining

Windows Servers, DHCP, DNS Server and Implementation of WAN & LANs.

Verifies back Configuration & troubleshooting of Cisco Switches 500, 4500

Series, Routers 2800, 3560.

o Manage hardware, PABX and other Network related telecommunication

systems. System administration in Windows server Cluster environment and

Domain server. Handling IP Camera Surveillance Systems as well as

configuring DAX 1821-IR.

o Managing and troubleshooting issues of Ruckus Wireless access point and

Zone Director. Installing and managing DCS-910 D-ViewCam 2.0 IP camera

surveillance. Wireless networks (Cisco Aironet 1300 Router).

o Build and maintain documentation database of network topology, help

establish guidelines and standards for change procedure. Design, install

the database back-end and provide a maintenance plan. Ensure timely user

notification of maintenance requirements and effects on system

availability.

o Managing IBM rack Server and backup Scheduling. Investigate, recommend

and install enhancements and operating procedures that optimize network

security. Surf Control, Data Base backup, SAN.

Highlights

o Ensure that security issues are addressed in a pro-active manner

including hacking, viruses, protection of sensitive data, etc. Complies

with all company health & safety policies and procedures.

o Implemented:

- Ruckus Wireless access point ZoneFlex 7962 and Ruckus ZoneDirector

3000.

- IP Camera Surveillance Systems.

o Provided remote desktop access and support through VPN technologies both

end point and server. Successfully managed hardware, software, and

circuit contracts for customers.

TNGiCube Technology Resources, Leela Infopark, Technopark, Trivandrum

Dec'07 - Aug'10

System Administrator

Key Deliverables

o Maintaining Networks, DHCP, DNS server as well as implementing LANs.

Administering the System in Windows Server 2003. Mail server in Windows

Exchange Server 2003.

o Providing remote support using Logmein123 and Net Meeting. Ensure

safeguard of systems by applying proper monitoring and protection tools

from intrusion, unauthorized access, viruses, and disruption.

o Working on Switch platforms (Cisco Catalyst 3550, 2900 Series). Managing

Network Access, Sharing Files and Folders, Printers alongwith Windows

Server 2003 Active Directory and network infrastructure.

o Install, monitor, and maintain network components including workstations,

S.W, peripherals, lines, cabling, network equipment, and ATMs within the

overall objectives of IT and the Groups business plans.

o Ensure procedures are followed to maintain compliance with regulatory

requirements. Develop unit and system test plans validating business goal

accomplishment.

o Respond to all users and guest request and provide them with adequate

network support. Redesign customer office network and fiber cable plant

for scalability.

Highlights

o Provided support in development of business process. Initiated &

implemented:

- Test setup as well as installation of Exchange Server.

- Windows Server 2003 Active Directory and Network infrastructure.

o Successfully configured Switches and Wireless Modem.

Technical Knowledge Purview

o Operating System : Win XP, Windows Server 2003, Vista, Windows 7 &

Windows Server

2008-R2, Implemented Exchange Server 2003, 2007 and Red

Hat Linux Enterprise Server.

o Project Undertaken : Implemented Windows Exchange Server 2007 and

Network Infrastructure. Engaged in

Cisco Ip-phone and Voice Ip Cisco Call Manager

administration in Timenet Learning PVT, IT solution

Provider Trivandrum. SQL Scripting, and knowledge in

maintaining SQL database 2005.

Servers & Desktops: HP and IBM Servers & Dell, IBM, Compaq, HP Thin Client

and Gateway.

Networking Skills:

o Installation and maintenance of Desktops and Laptops, Data Recovery,

Backup and Restore. Expert in User & Group Management and Quota Settings,

Enabling & using Remote Desktop Administration.

o Wireless Networking (Wi-Fi 802.11b/g), Cisco Aironet 1300 with Security.

Routers (Cisco Routers 7500, 3000, 2800, 2500, Terminal Servers: 2511,

2509). Cisco Catalyst Switches 1900 (3560 PoE-8, 2900, 2960) Series.

Cisco IOS Firewall IDS and VPN, NAT in SDM. Implemented Cisco Terminal

Server and MPLS Technology.

o T-1, ISDN PRI and BRI, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI.

Routing Protocol (BGP4, OSPF, EIGRP, IGRP, RIP, IS-IS), Routed Protocol

(TCP/IP, IP/IPX).

o Implementing:

- QoS using FIFO, Weighted Fair Queuing, Priority Queuing, Custom

Queuing, RSVP, and RED.

- Traffic Filters using Standard and Extended Access-Lists, Distribute-

Lists, and HSRP, DHCP, DNS, FTP, TFTP.

o C-Voice, VOIP Configuration, IP Phones- Cisco 7960. T-1, and ISDN PRI and

BRI, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI.

o Providing intranet VPN Solution using Cisco 2621 and IPSec Tunneling.

Upgrading Cisco Routers, Switches IOS using TFTP.

Technical Certifications

o Cisco Certified Network Associate (CCNA).

o Microsoft Certified System Engineer (MCSE).

o Microsoft Certified System Administrator. (MCSA).

o Diploma in Computer Application (DCA): O Level, C, C++ from Keltron, IT

Education, Thiruvananthapuram.

Academics Certification

o B.Sc. - Physics, Computer Science & Mathematics from Mahatma Gandhi

College, Kerala.

University, Thiruvananthapuram, Kerala, India.

Personal Details

o Date of Birth : 20th May, 1982.

o Nationality : Indian.

o Passport Number: F 2288332.

o Visa : Employment Visa.

o Driving License : India, UAE (On-Going).

o Languages : Malayalam, English, Arabic and Hindi.

Contact this candidate