Customer Service Engineer

D alyn Graham

Phone: 318-***-****

Cell:318-***-****

E mail: ***********@*****.***

Objectives

Seeking full-time employment where I can utilize my collective experiences and education to benefit both my

employer and myself.

Education

2006-2007 Shreveport Job Corps High School Diploma/ trade in Business

Experience

2013-Renewal By Anderson

Supervisor over the warehouse, assign jobs for the day, make sure the warehouse is fully stock and clean.

Shipping and receiving coordinator.

2012-2012 Ups

Unload the trucks as they arrive, process not on file packages

2010-2012 Libby Glass

Tear down furnace, rebuild and clean them out made sure they were in working order.

2006-2009 FedEx Package Handler Part-time

Stocking inventory and preparing inventory to be delivered to the floor. Responsible for preparing pick-lists and

pulling items during seasonal changes. Responsible for general cashier duties when necessary.

2007-2008 ATT Customer Service Representative

Communicate with customers in a clear and straight forward manner in regards to their billing and technica

needs. Demonstrate professional conduct and appearance while educating the customer on the use of th

equipment, products, services, and company guidelines.

2007-2007 US Support Company, Sprint Account, Technical Support Engineer

Responsible for troubleshooting of internet and phone services including high speed data, wireless networks, a

well as answering billing inquiries, and general account related issues.

Core Competencies

Customer Focus:

Able to communicate courteously and pro-actively; able to learn customers short term and long term needs;

understand issues from customers’ position, and recommend products or services.

Action Orientation:

Able to persist and finish projects despite obstacles or redirect when necessary; Able to follow instructions or

take action and address opportunities with little supervision. Proficient in the use of Microsoft Office,

MSDOS, Cable Data, CSG, TTS, & Multi-Line phone systems, OPUS, RLM, & CSP.

Contact this candidate