Customer Service Sales

Joel Miles Kopke

*** ********** ******

Pembroke, MA 02359

[C] 609-***-**** - ****.*****@*****.***

Skill Set Summary

Marketing & Sales Operations - using skills acquired as a manager

involved with marketing communications, business development,

strategic planning, operations, customer service, the sale of

insurance and financial products and as the development and marketing

officer with national non-profit organizations.

Education

Bachelors Degree - University of Pennsylvania, Wharton School

Experience Summary - for profit and non-profit organizations

Twenty-four years experience managing marketing, sales,

retention & operations.

. Six years sales & marketing experience as a health & life insurance

agent with a Series 6.

. Manager of Operations supervising six managers and 120 full and

part-time employees.

. Managed Customer Service department and retention activities of 60

employees.

. Supervised the production of 100 telemarketing professionals

. Developed retail kiosk operation for service, sales and market

awareness.

Ten years experience managing marcom & brand touchpoints.

. Built brand awareness and strength of brand through research,

direct mail, advertising, communication, customer service and the

consistency of other efforts.

. Developed marketing alliances with partners and sponsors for

regional advertising campaigns.

. Directed the activities of a marketing services firm contracted to

support organizational goals.

Non-Profit & Community based roles.

. Senior Development Officer for two regional non-profit

organizations.

. Developed prospect pool of supporters for major gifts ($100K) and

events.

. Identified, solicited, nurtured alliances with community and

national partners.

. Strengthened Board of Directors

. Corporate Solicitor for United Way Campaign

. Currently the volunteer Youth Service Director for Rotary District

7640

Strong communication, organizational & analytical skills, creative, expert

knowledge of Microsoft Office products, hands on management style & skilled

with Social Media.

Total Monetary Requirements

$80,000 - $90,000

Work Experience

Prudential Financial 2012 - 2014 Financial Professional

Univers 2013 - 2014 Benefits Counselor

Bankers Life and Casualty 2008 - 2011 Insurance Agent

Mothers Against Drunk Driving 2005 - 2008 Development Officer

(PA & NJ)

Boys & Girls Club Atlantic City 2001 - 2004 Development &

Marketing

South Jersey Publishing 1994 - 2001 Marketing, Sales &

Operations

Indianapolis Newspapers Inc. 1991 - 1994 Single Copy, Sales &

Promotion

Philadelphia Newspapers Inc. 1977 - 1991 Home Delivery &

Marketing

Professional Accomplishments:

National recognition in newspaper marketing, customer service and

retention with:

. First Place in Customer Retention, 1992, International Circulation

Managers Association, Louisville, KY

. First Place ACME Award in Customer Retention, 2000 Newspaper

Association of America, San Francisco, CA

. ACME Award for Overall Excellence, Customer Retention, 2001

Newspaper Association of America, Washington DC

Articles written, in national publications, illustrating my work in

circulation:

. One Tape and The Inquirer Please the Philadelphia Inquirer Video

Bulldog program. Presstime magazine, Aug. 89

. Kiosks Convert Shoppers into Subscribers Indianapolis Star & News

Circulation Kiosk Sales & Retention program. Circulation Update,

National Newspaper Association of America, Feb. 94

. Newspapers Accommodate Apartment Dwellers Indianapolis Star & News

Apartment Dwellers Alliance. Circulation Update, National Newspaper

Association of America newsletter, Apr. 93

Presentations and Guest Speaker with non profit organizations:

. Presenter at the 2003 National Boys & Girls Clubs of America annual

conference in Orlando, FL Strategic Alliances and the Boys & Girls

Club

. Presenter at 2007 National Mothers Against Drunk Driving annual

conference for Development Professionals in Dallas, TX Building

Alliances for Development Growth

National recognition in non-profit fundraising with:

. Mothers Against Drunk Driving - Earned the distinguished National

Development Award for Fundraising Excellence

. Most Improved Region of the Year 2006

. Increased unrestricted funding over $100,000 in the first year.

Insurance and Financial Industry

. Rookie Sales Agent top three in 2008 and 2009 Sales Campaigns

. 30 in 90 Insurance Agent

. Field Trainer for new sales representatives

Community Involvement:

. 1990 & 1991 United Way Campaign Frontrunner for Philadelphia

Newspapers Inc.

. Boys & Girls Clubs of Atlantic City, Board of Directors 1994 -

2001; Secretary 2000; Vice President. elect 2001

. Atlantic City Rotary Club (NJ), 1992 - 2013, President, 2003 -

2004; various other positions; Beacon Award for Club Service

. Rotary International Multiple Paul Harris Fellow; 2009, 2010, 2011

. Rotary International Foundation Benefactor

. South Jersey Rotary eClub, Charter Member, President; 2013 - 2014

. Rotary District 7640, Rotary Youth Exchange Committee 1994 -

present; Interact Committee 2007 - present; Youth Services Director

2010 - present; District 7640 Convention Chair 2006; District 7640

Website Coordinator 2006 - 2007; Special Representative to District

Governor

. Armando Rosenberg Home and School (Orphanage) Volunteer, Santo

Domingo, DR

Professional Philosophy

I am committed to excellence in customer service, marketing and

management. By creating a positive and caring work environment the

communication process improves and the dedication of the employee to

the common goal is greatest. Service Above Self.

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