Operations Management and Quality Control, Project Management
Resume:
Daniel S. Buckhout
***.********@*********.***
Linkedin.com/in/danbuckhout
Qualifications Summary
Creative, results oriented Business Management professional with a proven
history of providing strategic leadership to high performing teams and
cultivating valuable strategic alliances. Involved in assessing and
implementing new workflow technology, improving product and service
quality, and managing wide-ranging suppliers. Recognized for managing
multiple projects and tasks and resolving complex problems in a timely,
cost efficient manner. Highly developed communications, negotiations,
organizational and analytical skills.
Project Planning & Management ? Continuous Improvements ? Budget & Cost
Controls ? Corporate & Marketing Communications Research & Development ?
Financial & Operational Analysis ? Organizational Change Management ?
Procurement & Purchasing Cycle & Lead Time Reduction ? Workforce Planning &
Scheduling ? Marketing & Collateral Material ? Process Design & Automation
System & Process Documentation ? P&L Responsibility ? Contract & Agreement
Negotiations ? Capital Equipment Purchasing Research Publications ?
Management Reporting ? Bidding & Estimating ? Professional & Technical
Staffing
New Product Development ? Vendor & Outsourcing Liaison ? Employee Training
& Development
Career Expertise & Selected Achievements
Developed a presentation to outline the necessary steps for a successful
workflow management system project. Using a PowerPoint deck and
GoToMeeting, presented an hour-long webinar, hosted by the In-House Agency
Forum (IHAF). Result: Established myself as a thought leader on this topic.
72 attendees, more than double the attendance for any previous IHAF
webinar, were oriented on best practices for these types of system
projects. Q&A session addressed more specific concerns of attendees.
Assembled a cross-functional team to replace an outdated workflow
management system. Led the team through a review of the current system, the
current processes, and developed functional requirements. Researched
systems and brought in three for a detailed review. Selected the
Workamajig system and underwent a sweeping implementation project to
install the system, train all staff, and manage change throughout the
process. Result: Improved project management and traffic capabilities,
across-the-board adoption by Mac users, and a department-wide sense of
great accomplishment that pulled us together in many aspects of our work.
Devised a formal quality measurement process to categorize errors and
their frequency. Established a cross-functional quality control task force
to review statistics, determine root causes of errors, and institute
changes to reduce them. Result: Reduced the error-rate in the creative and
production processes by 48% and reduced the average correction cycles
required to achieve an error-free file by 24%. Created an environment of
constructive feedback, evaluation, and problem solving where one did not
previously exist.
Developed a client satisfaction survey using Net Promoter Score
methodologies to establish a baseline for partnership effectiveness. Worked
with our corporate research department to administer the survey. Developed
macro-driven Excel spreadsheets to intake the raw responses, compile the
results, and produce several categories of reporting: overall, by key
performance measure, by account manager, and by client. Result: Provided
talking points for each account manager during newly-introduced client
partnership meetings.
Researched and tested QR code creation services to find the most cost
effective solution that provided the highest level of analytics. Developed
style guides for editorial and design staff to balance visual appeal with
scanning effectiveness across the widest range of devices. Trained
production staff in bar code creation. Produced reporting to determine the
level of reader engagement with the content. Result: Received the Silver
Blaze Award, the second highest award in the Scouting Honors program, which
recognized advanced strategic work.
Analyzed evolving industry standards for e-book production and developed an
in-house style guide for both printed and digital books. Worked with
production staff to prepare proof-of-concept projects for conversion using
qualified outside vendors. Revised standards and produced fifteen titles in
both print and digital form using the new processes. Result: Presented the
work to key corporate decision-makers in a special hands-on meeting. Wrote
an educational white paper on the topic that was distributed to all of our
in-house clients.
Created organizational structure for newly-formed, 23-person team,
including new team leader positions. Secured approval through HR and
management. Vetted, interviewed, and filled each leadership position.
Coached and mentored new team leaders in their new roles. Result: We
quickly went from "0 to 60" maintaining high levels of on-time and within
budget performance. Created opportunities for internal talent to develop
professionally.
Daniel S. Buckhout
Resume, Page Two
Career Expertise & Selected Achievements (Continued)
Proposed consolidating and insourcing a key job function being performed in
two separate divisions. Prepared detailed cost analysis to determine the
fully-loaded internal rate per hour, which compared favorably to the
outside rates. Secured approval to add a single FTE, filled available
capacity in fixed equipment schedules, and set up a service arrangement
between the two divisions. Result: The proposal was approved, despite a
hiring freeze, and resulted in a net savings of $40,000 in operating costs
annually.
Built an overall project plan to "rescue" a major update to a core 120-
title publication series. Demonstrated that the internal milestones being
used would not deliver the project on time. Simplified an overly-complex
project chart that was tracking deadlines for over 50 internal functions
for each title, and tracked only 5 key milestones. Eliminated title-
specific title deadlines and replaced them with general volume deadlines.
Instituted a rotating 6-day work week to increase the number of hours to
the required level, and delivered the project by the established target.
Result: A timely, big-splash new product launch that invigorated interest
in the series and increased unit sales and margins.
Led the conversion from a film-based to a digital photography workflow.
Researched and selected two digital asset management (DAM) solutions, the
cornerstone of digital photography workflows, to consider. Tested and
selected the Nikon camera line, and Canto Cumulus DAM solution. Worked with
photography staff, systems administrator, and IT personnel to implement the
DAM solution, secure additional file server space and increase network
speeds. Established a photo file technician position to handle keywording
and image ingestion functions. Result: Photography cycle times and costs
were reduced, eliminating film processing time and costs; imaging functions
simplified, eliminating film scanning function.
Professional Experience
Boy Scouts of America, National Office, Irving, Texas, 1995 - 2013
Operations Director, Communication Services 2011 - 2013
Directed traffic, proofreading/quality control, and print purchasing areas.
Led various technology, quality, workflow, and client service projects.
Implemented a new agency management system, reduced error rates by 47% and
correction cycles by 24%, and designed new annual client partnership
surveys. Directly maintained and reported internal performance metrics.
Responsible for annual operating budgets of $2.0 million and outside print
purchases of $5 million.
Director, Media Studio 2008 - 2011
Directed all media and publishing activities developed and produced for
internal clients. Created new leadership and team structure for the entire
in-house team-editorial, design, graphics production, video production,
online content, photography, and outside print sourcing-after a corporate-
wide reorganization. Retooled workflow and client service structure to meet
the demands of the new organization. Responsible for annual operating
budgets of $4.0 million and outside print purchases of $5.5 million.
Director, Publishing Support 2005 - 2008
Directed all services provided to cross-functional publishing teams,
including image processing, photography and digital asset management,
publishing systems administration and support, in-plant printing, outside
print sourcing, and corporate records management. Led projects that in-
sourced key functions and saved $40,000 annually, implemented a digital
photography workflow, established department-wide workflow standards, best
practices, and tested new technology. Responsible for annual operating
budgets of $2.2 million, and outside print purchases of $5.0 million.
Previous Positions 1995 - 2005
Director and Manager-level positions of increasing responsibility in
Imaging, Photography, Operations, and Printing
Education
MBA, Edwin L. Cox School of Business, Southern Methodist University,
Dallas, TX
BS, Technology & Management, Rochester Institute of Technology, Rochester,
NY
Technical Proficiencies
MS Office Excel, Word, PowerPoint, Outlook, Adobe Creative Suite, Adobe
Acrobat
Agency Management Systems, Digital Asset Management Systems, Font
Management Applications, Digital Photography Workflow Tools
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