Customer Service Loss Prevention

Lydia Morales

**** *** *** *****,

New York *****

Mobile: 908-***-****

*****.*********@*****.***

Education

UNIVERSITY OF PHOENIX (2007 - 2009)

Associate degree completed New York, NY

Employment

SENIOR LOSS PREVENTION AGENT (01/12-PRESENT)

Gap Yonkers, NY

. Work with store personnel to identify inventory shortage

opportunities and recommend solutions.

. Identify employee theft and assist with internal

investigations at the direction of Loss Prevention

leadership.

. Recover assets and / or make safe apprehensions

following company apprehension policies.

. Audit compliance to company operational procedures.

. Participate in the on boarding process of new hires.

. Work with management on ensuring store safety and

operational compliance.

Field Investigator (01/11-09/11)

G4S Compliance and Investigations New York, NY

. Maintained discretion in the observation and collection

of facts related to claims and the video documentation

of any activity related to a claim.

. Interviewed persons known to be involved or having

knowledge of a claim.

. Independently produced professional and fully detailed

reports which outlined any activity on a claim.

. Testified to the collected facts obtained in any hearing

or court of law as needed.

. Maintained accurate and well-organized case files.

Head Teller (12/07-11/10)

Citi Bank New York, NY

. Provided courteous customer service.

. Assigned duties to employees to ensure efficient

functioning of department.

. Supervised employees engaged in receiving and paying out

money.

. Trained employees in customer service and banking

procedures.

. Monitored and reviewed financial institution's security

procedures.

. Controlled access to vault.

Skills

. Bilingual (English & Spanish)

. Proficient in Microsoft, Excel, Access, and Outlook.

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