Health Care Technician

Charlette Williams, MBA

**** **** **** ****** ( Chicago, IL 60652 ( 773-***-**** (

*********.*********@*****.***

Health Care Administrator / Health Care Manager

. Experienced Health Care professional with experience in both retail

and hospital pharmacies. My progressive success has allowed me to work

at smaller 200 bed nursing homes to larger 800 bed hospital.

Health Care Skill Set

HEALTH CARE OPERATIONS Rx Tech Experience Health Care

Northwestern Memorial Hospital Administration

Nurse/ Staff NICU Maintained Rx Drug

Scheduling Oncology Center orders of $2.3 million

Payroll Surgical Center per month

Policies and Completed Lean

Procedures Walgreens Pharmacy Principles for DMAIC

Vendor Management Retail Pharmacy coarse

Ability to Coach CVS Passed NAB-National

Manager/Employee Retail Pharmacy Association of Boards of

through Complex issues Select Staffing Examiners Exam

Mail order Pharmacy Project Management

Employee Relations Nationally Certified Process Improvement

Activities Pharmacy Technician

Audits (Patient,

Employee, Company)

File Maintenance

Professional Experience

NORTHWESTERN MEMORIAL HOSPITAL, CHICAGO, IL

Certified Pharmacy Technician Specialist, 03/11-current

. Prepare cytotoxic agents: intravenous, oral and topic admixtures for

oncology patients

. Input and access patient information according to JCAHO and HIPAA

regulations

. Anticipate medication needs and order accordingly, rotate stock and

remove expired items from the inventory

. Maintain clean and safe operation of biological safety cabinets;

ensures compliance with hazardous waste collection and disposal

procedures

. Resolve drug issues arising from manufacturer shortages, budgetary

restrictions

. Reconciliation of patient usage records for narcotics

. Process medication for warehouse returns for credit or destruction

. Prepares appropriate reports on areas of responsibility

Northwestern Memorial Hospital, Chicago, IL

Certified Pharmacy Technician, 11/07-3/11

. Prepared intravenous, oral and topic admixtures for NICU, surgical and

post/ante partum patients

. Entered prescription orders electronically and delivered medications

to proper Omnicell/Pyxis machines

. Assisted in the training of new hires

. Communicated with other health personnel (nurses, anesthesiologist,

and doctors) to ensure accuracy of patient records

. Maintain clean and safe operation of biological safety cabinets

. After several nominations (2009,2010,2011), received "Good Catch Award

2011" for prevention of a medication dosing error

. Created, implemented, and overseen drug expiration program to reduced

company costs by returning/exchanging before expiration date

. Maintained emergency medication systems

Select Pharmacy Staffing, Buffalo Grove, IL

Certified Pharmacy Technician, 03/07-11/07

. Prepared intravenous, oral and topic admixtures for long-term care

facility patients

. Entered prescription orders electronically and created payment records

. Maintained the cleanliness and organization of the work environment

. Assisted in requesting authorization from third-party payers

The Admiral at the Lake, Chicago, IL

Unit Secretary, 12/05-01/07

. Performed administrative functions, such as staff planning and payroll

reconciliation, supported all assistant director-level projects and

information-management processes

. Scheduled meetings and interviews as requested by the Administrator

. Assisted HR personnel with various projects

. Compiled and analyzed data from monthly vendor expense reports to

present to management

. Facilitated effective communication and transfer of information

amongst key staff members

. Played key role in redesigning the medical record storage room for

optimal functionality

. Significantly improved the method of transportation and escorting

residents to offsite appointments

Education

MASTERS OF BUSINESS ADMINISTRATION, SEPTEMBER 2011

University of phoenix

Bachelors of Science in Health Care Administration, October 2009

sAINT LEO UNIVERSITY

Concentration in Health Care Management/Business

Professional Affiliation

MEMBER OF THE NATIONAL BLACK MBA ASSOCIATION MEMBER OF THE NATIONAL

PHARMACY TECHNICIAN ASSOCIATION

Member of the Human Capital Institute Member of HR People &

Strategy

University of Phoenix Alumni Mentor Member of American

College of Health Care Administrators

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