Customer Service Software

RASHAD T JOHNSON

201-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

Appraisal Systems Inc, NJ

January 2012 - Present

Field Inspector

. Produce property sketched reports and validate information for

residential and commercial dimensions for numerous properties. Evaluate

home heating and cooling systems, roofs, backyards, finished basements,

bathrooms, kitchens and garages.

. Provide professional appraisal and consulting service to

government/public agencies, corporations and businesses of all sizes, the

legal profession, financial institutions and private persons.

. Communicate with property owners on a daily basis to ensure they

understand the reasoning for the interior and exterior tax assessments.

. Experience includes but is not limited to special purpose properties,

refineries, petroleum storage facilities, pipe lines, quarries,

breweries, hotels, casino-hotels, shopping centers, motels, regional

malls, golf courses, power plants, corporate headquarters, nuclear

generator stations, hospitals, marinas, airports, large raw acre tracts,

office buildings, industrial parks, garden and high-rise apartments and

others.

UPS - Secaucus, NJ 2YR Contract, February

2010 - March 2012

Dispatcher/Inventory Control

. Dispatched Inbound and Outbound over 50 different drivers per shift,

Coordinated or performed activities associated with shipping, receiving,

distribution, and transportation.

. Answered incoming calls, greeted callers, provided company information

and senior customer service, transferred calls and/or took messages as

necessary.

. Implemented corporate and departmental policies, procedures, and service

standards in conjunction with management.

. Maintained records pertaining to yard checks, inventory, personnel,

orders, supplies, and machine maintenance.

. Researched, compiled, and prepared reports, manuals, correspondence, and

other information required by management.

. Consulted with managers and other personnel to resolve problems in areas

such as equipment performance, output quality, and work schedules.

Bank of NY Mellon - Lodi, NJ July

2007 - June 2010

Customer Accounts

. Supervised the work of office, administrative, and customer service

employees to ensure adherence to quality standards, deadlines, and proper

procedures, correcting errors or problems.

. Negotiated and maintained a good relationship with over 20 private

banking clients.

. Performed audits of both incoming and outbound documents, ensured

conformance with regulations and procedure.

. Maintained records pertaining to inventory, personnel, orders, supplies,

and computer maintenance.

. Transferred data from company financial statements into the daily ledger.

. Operated 10-key calculators, typewriters, and copy machines to perform

calculations and produce documents.

. Microfilmed transaction documents, such as personal checks and bonds.

. Proofread figures, postings, and documents for correct entry,

mathematical accuracy, and proper codes.

. Emailed customers with new monthly statements and their personnel account

updates.

. Operated computers programmed with accounting software to record, store,

and analyze customer information.

. Operated 3890 and 7780 Sorters at End Of Month using various software,

(Vector, CPCS, Focus and Demand)

Fidelity Information Services - Carlstadt, NJ

October 2006 - March 2009

Item Process Lead

. Handled incoming and out outgoing calls from customers, answered their

questions and serviced their needs following company procedures.

. Prepared 15 different bank branches end of the month statements, bills

and invoice spreadsheets, encoded and canceled checks using bank

machines.

. Compared new bank statements with canceled checks, and reconciled

discrepancies.

. Arranged for necessary maintenance and repair work for any system

failures, or software updates.

. Sent and received file transmissions on a daily basis.

. Supervised sorter room during second shift, handed out weekly

assignments. Monitored that they were being performed the correct way and

that we were meeting company deadlines.

. Maintained files of canceled and processed checks using AFS company

software.

. Labeled and shipped end of day and end of month statements using UPS and

FedEx couriers.

Electronic Data Services - Totowa, NJ April

1999 - June 2006

Data Research/CSR

. Perform all data entry functions using the CPCS and Vector research

programs.

. Resolved customer complaints and answered customers' questions regarding

their personal accounts.

. Transferred data from manual invoices and receipts to the computer,

searched and updated customer data using company software.

. Completed back office work for multiple bank branches, processed

statements for offshore banks as well.

. Operated computers programmed with accounting software to record, store,

and analyze information.

. Operated communication systems, such as telephone, switchboard, intercom,

two-way radio, or public address.

. Classified, recorded, and summarized numerical and financial data to

compile and keep financial records, using journals and computers.

. Maintained ledgers and registers, posting charges and refunds to

individual funds, and computing and verifying balances.

ADDITIONAL SKILLS

. Microsoft Office, Excel, Outlook, Document Imaging, Customer Service,

Audit Prep, Testing Systems, Item Processing, IBM 3890, NCR 7780, Opex

150, Inserters, Social Media, Logistics and Sales, Forklift Certification

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