Customer Service Administrative Assistant
Resume:
L O R I J. M C G OWA N
**** ****** ****** ************, ** 32205 904-***-**** ************@*****.***
P R O P E R T Y M A N AG E M E N T
Extensive background in operations management, including experience in planning,
organizing, directing and accountability.
Demonstrated success in overall administrative and management activities, but specializing
in maintenance, facilities, security and tenant relations.
Highlighted Skills
Process Improvement Loss Prevention/Security Services Accurate/Timely Reporting
Construction Management Tenant Customer Service Excellence Staff Training & Development
Safety/Liability Oversight Knowledge of Commercial Leases Employee Management
Contract Administration Account Payables/Receivables AVID Administrative Tasks
Budget Accountability, MRI Preventive Maintenance Programs Attention to
Detail/Organization
Professional Experience
Ramco Gershenson properties & trust Jacksonville, Florida
A real estate investment trust with ownership of eighty-eight (88) commercial retail properties.
Operations Supervisor/Operation Coordinator/ PM/TC Administrative Assistant,
Overall administrative and maintenance activities associated with managing River City Marketplace
and 12 other properties in the North & South East region by performing services such as maintenance
supervision, A/P verification, reconciliation, coding, contract negotiations, scheduling, coordination of
all operational functions of multiple commercial retail properties.
Key Results:
Over a seven (7) year period, operational oversight expanded from one property, River City
Marketplace, to 13 total properties.
Successfully upgraded fire/alarm systems from LAN line to cellular resulting in a savings of
approximately $30,000 annually.
Negotiated landscaping contracts for four (4) properties resulting in a savings of approximately
$90,000 annually.
Implementation of a “Green” Initiative, added carp to property retention ponds to eliminate use of
chemical for algae control.
Verification of new tax resulted in a tax break of approximately $28,000 due to St. Johns River Water
Management
Successfully implemented protection to Wetland’s preventing vandalized acreage to decrease
monitoring from state/federal agency’s saving annually $120,000
SecureAmerica Jacksonville, Florida
Providing commercial security guard services.
Site Security Supervisor,
Key Responsibilities:
o Responsible for overall maintenance on vehicles and equipment.
o Hired, trained, maintained and scheduled qualified staff.
o Prepared timely reports.
o Coordination with local officials, tenants, sub-contractors and contractors for events and
projects.
L O R I M C G OWA N
Phone: 904-***-**** Page 2
Professional Experience (continued)
William Davis security Livonia, Michigan
Providing commercial security guard services.
Site Security Supervisor,
Key Responsibilities:
Operated and maintained 16 CCTV Systems.
o
Created “Building Operations Manual” for client
o
Assisted in the updating, implementation and execution of fire evacuation procedures.
o
Manage staff for properties ranging from shopping plazas to office building complexes.
o
Norfolk southern railroad Chicago, Illinois
Conductor/Computer Application Trainer,
Key Responsibilities:
Maintained logistic reporting
o
Responsible for inventory control
o
Verified contents and placement of inbound/outbound trains
o
Produced, verified and processed weight bills
o
Education & Certification
Sandlewood high school Jacksonville, Florida
HAZMAT Certified
Operation Life Saver Certified
Accounting Fundamentals Certificate
Management I ICSC
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