Quality Assurance Lead
Resume:
Sylvette brown
alpharetta, ga 30005
phone 404-***-****
EMAIL ***********@*****.***
Summary
Sylvette possesses strong personal, professional, and leadership qualities
and has numerous years of experience in quality assurance and the software
development life cycle that has included requirements analysis, testing,
and QA processes. Primary lines of business include Telecommunications,
Financial Services, and Retail.
Professional Experience
Macy's Systems and Technology June 2008 - Present
Test Lead
. Define, document, and deploy testing standards, processes, and methods
. Lead the vision and direction of the testing function with clear
execution strategies
. Define QA objectives, collaborate with development to deliver on
initiatives and milestones, lead the estimation effort for projects
and work to identify and manage risks
. Review business and system requirements; identify and document test
strategy; develop and update master test plans, test cases, and test
scripts; schedule testing resources; and identify training needs for
mainframe systems and Java services; manage and execute test scripts
. Drive quality assurance, peer reviews, testing of application modules,
and delivery methodology processes to ensure successful project
delivery and client / user satisfaction
. Manage defects and resolution and provide execution metrics, defect
metrics and analysis, and manage the build process for introducing new
code into test environments
. Lead testing team throughout the software development life cycle and
through various levels of testing during the verification phase and
. Define key metrics for reporting, monitoring, and management of
quality-related initiatives
. Manage resources and task assignments for offshore test team and
collaborate with test team of external systems in planning and
scheduling testing activities, identifying and reserving test
environments, developing test scenarios, gathering data requirements
and use of testing tools
. Work with product managers / business analysts to support acceptance
test efforts
. Establish baseline and profile for offshore connectivity and work with
infrastucture network support personnel to configure firewall rules
and network
. Participate in deployment planning activities and go live decisions
BEARINGPOINT, INC. May 2000 - May 2008
Senior Consultant, IT Transformation & Testing Solutions
. Provided strategic QA direction for clients globally. Made
recommendations to executive leadership on strategic and tactical
technology solutions and decisions. Coached testing team in balancing
tactical needs with strategic
. Led the vision and direction of the testing function with clear
execution strategies.
. Defined QA objectives, collaborated with development to deliver on
initiatives and milestones, led the estimation effort for projects and
work to identify and manage risks.
. Reviewed business and system requirements; identified test strategy;
developed and updated master test plans, test cases, and test scripts;
staffed and scheduled testing resources per the project charter.
. Maintain test cases / scripts and execution schedules in Mercury
testing suite.
. Drove quality assurance, peer reviews, testing of application modules,
and delivery methodology processes to ensure successful project
delivery and client / user satisfaction.
. Managed defects and resolution and provide execution metrics and
defect metrics and analysis and manage the build process for
introducing new code into test environments.
. Led testing team throughout the software development life cycle and
through various levels of testing during the verification phase
. Contributed in audit of software projects to gauge CMMI readiness and
levels and training for compliance
WITNESS SYSTEMS, INC. NOVEMBER 1998 - MAY 2000
Quality Assurance Lead
. Engaged in cutting-edge technology products to support call-center
activity to develop quality software. Interfaced with development and
business teams to review system requirements and functional
specifications to develop test cases. Created and executed test
procedures to ensure Y2K compliance.
. Defined objectives, scope, and approach for test verification of
business requirements. Provided support for application testing in
Windows NT with Oracle and MS SQL Server as well as web-based
applications.
ALLTEL INFORMATION SERVICES APRIL 1998 - NOVEMBER 1998
Quality Assurance Analyst
. Created test plan and test project plan for validation of GUI
functionality cellular billing system in Windows NT/UNIX environment.
Met with development teams to review results and status of unit
testing
. Facilitated formal reviews to ensure code hand-off readiness.
Developed, automated (Rational SQA Robot), and maintained baseline
test procedures and scripts
. Defined QA processes based on the Capability Maturity Model (CMM)
specifications
. Created and implemented defect management process
. Interfaced with development, configuration management, and external
support groups to collaborate and standardize processes
MCI Telecommunications, inc. August 1992 - April 1998
QA/Call Center Supervisor
. Prepared call center reports; provided direction, training and
mentoring of small product support group.
. Identified system improvement needs through daily interaction with
customer base.
. Collaborated with developers in defining and testing system
requirements.
. Managed relocation project for transition of product support and order
entry teams from Atlanta to Dallas.
. Identified and documented processes, hardware/software needs, and
personnel requirements for the project.
. Provided training and guidance for new hires.
Skills
Software-technical
o Test platforms: XML, Java, soapUI, backend MVS (mainframe)/CICS testing,
HP Quality Center (Application Lifecycle Management)
o Databases: Oracle 10g, SQL Server, DB2; tools: Toad, SQL Assist, IBM
Data Studio
o Operating Systems: Windows XP, Windows 95/98, Windows NT, Windows 7,
Unix
General
o Excellent record at meeting deadlines and expectations
o Self motivated leader, finds opportunities to improve skill set
o Excellent communication skills in all aspects of business
o Strong coaching and mentoring skills
o Ability to create, develop, and lead teams
Education
Bachelor of Business Administration (CIS), James Madison University,
Harrisonburg, VA - May, 1992 [pic]
Contact this candidate