Sales Customer
Resume:
TETCHIE AZNAR MANGUIAT
Habtoor Grand Resort and Spa, Staff Accommodation,
Dubai Investment Park, Green Community,
Dubai, United Arab Emirates
EMAIL: *************@*****.***
Contact no: +971*********
CAREER OBJECTIVE
Customer care representative position where my customer relations experience can be fully utilized to
improve customer satisfaction and enhance the company brand name.
WORK EXPERIENCE
Branch Officer in Charge
VIEWERS TELECOMS
Merchan Street Lucena City Quezon Province Philippines
2011 2013
Monitoring the performance of the sales staff & addressing any shortcomings
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Coming up with solutions to tackle the activity of competitors.
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Managing stock levels and making key decisions about stock control
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Liaising with suppliers on a day today basis to ensure stock is delivered on time and to schedule.
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Ensuring that all staff treat customers in a friendly and polite manner and do everything in their
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power to exceed a customer’s expectation.
Collecting customer feedback in a courteous, efficient and timely manner
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Front liner
11 Nov 2009 to 22 Nov 2011
Serving customers at the sales counter.
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Offering face to face advice to customers on the stores products.
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Maximising store revenue by suggesting upgrades, insurance and add on to customers.
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Processing returns and refunds as required In line with company procedures.
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Occasionally being responsible for the stores security including being its key holder.
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Using the stock management system to log, check, locate and move stock both in and out of the
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store.
Responsible for the daily management of the till in the absence of the senior members.
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Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and
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Safety requirements.
Making sure that any item which is removed from a display column is replaced immediately after a
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sale.
Handling customer complaints in a calm manner
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Secretary
DELUNA INDUSTRIAL OFFICE
ML Tagarao Street Lucena City Quezon Province Philippines
3 Oct 2008 to 21 Oct 2009
Filing, archiving, photocopying, scanning and faxing documents.
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Screening calls and taking messages.
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Creating invoices, filing receipts and dealing with all financial documentation.
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Answering and dealing with incoming and outgoing telephone calls.
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Making travel and accommodation arrangements for Company Directors and senior managers.
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General adhoc duties such as ordering stationary, making tea, and tidying the office area
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Preparing correspondence and documents from digital dictation.
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Handling confidential information in line with the firms data security protocols
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Sales Clerk
VISCAL CORPORATION
METRO GAISANO LUCENA PHILIPPINES
April2008 June2008
Able to help customers find what they want.
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Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft.
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Experience of working in a commission based sales environment.
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Able to maintain high standards of display visual merchandising to ensure the store is well
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presented
Ready and able to work individually or within a team environment.
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Good with numbers, and able to use modern computerised equipment and specialist retailing
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software
Good numerical skills with the ability to manually calculate costs without error.
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Sales Consultant
MARKET STRATEGIC FIRM INCORPORATED
Dalahican road LucenaCity Philippines
Aug. 2007 Dec. 2007
Able to promote a store and its products through effective marketing activities like leafleting etc.
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Experience of working in a commission based sales environment.
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Able to accurately describe a products features and benefits to a customer.
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Willing to work on a shift basis including evenings and weekends
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.Always smartly dressed, articulate and presentable.
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Ability to take ownership of issues and to work alone with little or no supervision.
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Extremely organised with a high level of attention to detail.
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Ability to respond to timeframes and deadlines with pace.
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ON JOB TRAINING
RED RIBBON BAKESHOP INCORPORATED
Quezon Province Philippines
Service Crew
19 Oct. 2006 to 21 March 2007
BUDSMATE WELLNESS MASSAGE AND SPA
Quezon Province Philippines
Massage Therapist
December 2013
SEMINAR ATTENDED
HRM CAREER OPPURTUNITIES INTERNATIONAL CRUISE SHIP SERVICES
Manila Philippines Manila Philippines
2005 2006
EDUCATIONAL BACKGROUND
TERTIARY
MONTESSORI PROFESSIONAL COLLEGE
Lucena Branch Philippines
Diploma in Hotel and Restaurant Management
Year2005 2007
VOCATIONAL COURSE
LUCENA MANPOWER SKILLS TRAINING CENTER
TESDA accredited
Lucena City Philippines
REFLEXOLOGY
Year 2013
PERSONAL INFORMATION
AGE: 25 years old
SEX: Female
HEIGHT: 5’5
CITIZENSHIP: Filipino
RELIGION: Roman Catholic
BIRTHDATE: 19 October 1988
BIRTHPLACE: Lucena City Quezon Province Philippines 4301
CHARACTER REFERENCES
Fernando Tan Antonio de Luna Regellan Olveda
Lucena City Philippines Lucena City Philippines Lucena City Philippines
CEO Architect Branch Manager
I herby certify that the above information are true and correct to the best of my knowledge and belief.
TETCHIE AZNAR MANGUIAT
Applicant's Signature
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