Customer Service Manager

Marian Vance

Director of Recruiting at Diamond Employment Solutions, LLC Top 1% Most Viewed LinkedIn

Profile

********@*****.***

Summary

Helping people has always been a passion of mine. That’s why recruiting is the perfect job for me, recruiting

allows me to reach out to people, make a connection and help them explore opportunities that will benefit them

not only financially but with solid growth potentials.

Our clients rely on our discretion and being able to deliver with speed and accuracy. Time is of the essence in

this business. Continuous training allows us to find the really tough to find candidates.

Let’s face it, the people that are really good at what they do are usually busy doing what they do… We are

experts in identifying, contacting, qualifying and placing these types of candidates.

If you’re sick of hiring the run of the mill recruiting firms and getting the same old story, give us a call. We will

deliver exactly what you are looking for.

Areas of Expertise:

# IT Recruiter # Executive Research # HR Recruiter # Call Center Management Recruiter # Research #

Social Media # Contract Recruiting # Sourcing # Problem Solving

Experience

Director of Recruiting at Diamond Employment Solutions, LLC

July 2013 - Present (6 months)

• Responsible for the recruiting efforts for Diamond Employment Solutions, LLC.

• Manage the process of sourcing, recruiting and continuously monitor the daily operations for improvements.

• Build referral source network within the organization

• Develop qualified lead strategies from various sources: the Internet, Social Media, Career Fairs, Referral

Programs, etc.

• Review resumes and schedule initial interviews

• Direct and supervise the recruiting activities for the department

• Conduct daily, weekly, monthly & quarterly reporting efforts to the president

• Direct and participate in company and industry training programs to improve the recruiting & selection

skills of the entire team.

Executive Recruiter/Research Consultant at The Jacob Group

July 2012 - July 2013 (1 year 1 month)

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Executive Research Consultant

Certified Expert Boolean logic researcher with a strong background in technical recruiting. Obsessed with

customer service and meeting the needs of my employer. Multitask, and responsible for researching, and

maintaining accurate information providing critical information to senior level executives, increasing

revenue. Sourcing candidates using Boolean Logic, X-Ray, FlipSearch, Mega Search Engines, and Job

Boards. Advanced Social Media Skills.

Responsible for recruiting the best talent to meet our client's needs. email me, at mcvancie.com

1 recommendation available upon request

Prior Authorization Specialist at Aerotek

January 2012 - July 2012 (7 months)

Contract Position - Prior Authorization Specialist

Responsible for the analysis and evaluation of customer prescription claims. Processes, document and finalize

all claims. On time, diligent in my due process, while providing outstanding customer service. Honest,

dependable and loyal are the traits that have made me an excellent agent.

Contract Recruiter at Texas Tech Jobs

April 2000 - February 2005 (4 years 11 months)

Successfully screened and recruited and placed the following types of candidates: SOFTWARE

ENGINEERS - Java, C/C++, Visual Basic, Visual C++, Powerbuilder, Cobol, SAS, FoxPro etc. ERP

DEVELOPERS - Oracle Financials, Peoplesoft HR, SAP etc. DATABASE ADMINISTRATORS - Oracle,

Oracle Financials, SQL Server, Sybase MANAGEMENT - VP of Call Center Operations, CRM Project

Manager (Siebel), Engineering Project Manager, Application Project Manager TELECOM - Telecom Project

Manager, Voice Developer (IVR/VRU, ACD), PBX Technician (Nortel, Lucent G3) HELP

DESK/DESKTOP SUPPORT - Help Desk Manager, PC Technician, Help Desk Analyst, Desktop Support

NETWORKING - NT Administrator, Unix System Administrator, NT Systems Engineer QUALITY

ASSURANCE SALES & MARKETING - Business Development Manager, Web Marketing Support

ADMINISTRATION - Director of Human Resources, Accounting Manager, Office Manager, Executive

Assistant

Director of the Call Center at Warrantech

September 1998 - April 2000 (1 year 8 months)

Responsible for day-to-day operations of a group of 250+. Manage personnel including, career development,

job performance reviews and scheduling. Analyze and responsible for data generated by the Lucent phone

system. Manage acquisition and maintenance of tools necessary to provide support including systems,

hardware, products and the phone system. Determine and schedule new and existing personnel in a 24X7

environment. Responsible for the budget on a quarterly basis.

Section Manager at Verizon

March 1997 - September 1998 (1 year 7 months)

• Primary Liaison for GTE’s multi-million dollar outsourcing project.

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• Responsible for Service Level - approximately 400 technicians.

• Developed incentive program to attract and retain excellent employees.

• Analyzed and helped reduced the rate of customer churn.

• Recommended new products for support.

Group Manager (Promotion) at Stream Global Services

1994 - 1997 (3 years)

Responsible for the daily operations of a team of 300+.

• Managed a multi-million dollar contract during a 400% annual growth rate while increasing the gross

margin by 30%.

• Implemented training course for new recruits – speeding profitability.

• Managed the schedule, hiring, and career development and performance evaluations for the team.

1 recommendation available upon request

Projects

www.marianvance.com

July 2012 to July 2013

Members:Marian Vance

Helpful resource on "How to find employment" in today's markets.

Certifications

CIR, CSSR, ACIR, PRC, ECRE

AIRS®, a global leader in recruitment training. August 2012 to August 2015

AIRs

Courses

Executive Recruiter/Research Consultant

The Jacob Group

Certified Social Sourcing Recruiter

Certified Internet Recruiter

Advanced Certified Internet Recruiter

Professional Recruiter Certification

Elite Certified Recruitment Expert

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Skills & Expertise

Social Media

Online Marketing

Technical Recruiting

Call Center Management

Quality Assurance

Training & Development

Performance Improvement

Scheduling

Team Motivator

Entrepreneurship

AIRS CIR

AIRS trained

AIRS CSSR

Boolean Searching

Boolean Logic

Call Center

Process Scheduler

Online Advertising

Research

Employee Training

Recruiting

CRM

System Administration

Executive Search

Cold Calling

Screening

Coaching

Training

Negotiation

Business Strategy

Strategic Planning

Account Management

Internet Recruiting

Human Resources

Contract Recruitment

Team Leadership

Management

Screening Resumes

Employee Relations

Customer Service

Applicant Tracking Systems

Talent Acquisition

Temporary Staffing

Benefits Negotiation

Interviews

New Business Development

Project Management

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Outsourcing

Permanent Placement

Telecommunications

Education

AIRS Training and Technology

Certificate, Recruiting, 2012 - 2013

Salem State College

Business Administration, 1982 - 1985

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Marian Vance

Director of Recruiting at Diamond Employment Solutions, LLC Top 1% Most Viewed LinkedIn

Profile

********@*****.***

2 people have recommended Marian

"Marian Vance is the leader called upon by leaders for their certified internet recruiting needs with expertise

in finding, screening, interviewing and motivating potential candidates to meet client's business objectives.

Marian Vance is a woman of integrity and excellence driven by your outcome as her mission, she is focus

driven and results focused always keeping resolutions at the forefront of her mind specializing in call center

and customer service industries to fill executive/managerial and technical positions. Dynamic, goal oriented

with reputation for ferreting out "best fit" and "hard to find" candidates. Thank you Marian Vance for under

promising and over delivering... DR. LISA CHRISTIANSEN A U T H O R # I N N O V A T O R # E X P E

R T Email:****@****************.*** www.LisaChristiansen.com"

DR. LISA CHRISTIANSEN, Published Best-Selling Author, NLP Innovator, Public Speaker,

Owner/Founder, CEO, Lisa Christiansen Companies, worked with Marian at The Jacob Group

"As manager, I promoted Marian Vance twice to positions that utilized obvious existing talents, but also

called for new skills to be put into practice. Vibrant people skills were coupled with vital management skills

such as expert hiring, employee counseling, coaching, and importantly sensitive terminations were

successfully brought to bear as required by each new position. I found Ms. Vance to be a valuable addition to

my management staff, bringing a bright, pleasant, team oriented personality to the job every day. I found her

agreeable to new tasks and flexible in adapting to new business challenges with a calm competence welcome

in the contact center environment, where each customer contact encapsulates potential volatility. She

successfully steered individuals, as well as small and large groups towards the business goals of the company.

Hindsight only makes me prouder of those two promotions. I got the right person for the job each time."

Kris Halverson, Manager, Stream International, managed Marian at Stream Global Services

Contact Marian on LinkedIn

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