Customer Service Technical Support

Mohammed Mustafa

Age:**

Qtr#**,Shanti Nagar

Mobile:+919*********

Police Line,AC Gaud Email:

***********@******.***

Hyderabad-500028 ***********@*******.***

Curriculum Vitae

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Career Objective

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. To obtain a potion that allows me to utilize my skills and

knowledge to the maximum and move ahead to reach greater heights

with my hard work.

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Personal Information

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. Father's name : M.A. Salaam (Late)

. Gender : Male

. Nationality : Indian

. Religion : Islam

. Martial Status : Married

. Languages known : English, Hindi, Urdu, Telugu

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Passport Detail

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. Passport No : F2997434

. Place of Issue : Riyadh

. Date of Issue : 15/10/2006

. Date of expiry : 14/10/2016

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Education

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. Dr.Ambedkar Open University (B.com) 2000.

. Board of Intermediate (C.E.C) 1992.

. Board of Secondary Certificate (S.S.C) 1990.

. With Computer Knowledge in Ms Word, Excel/MS Applications/MS Outlook &

Basics. Control Sheets in Excel.

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Technical Qualification

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. Post Graduate Diploma in Computer Application (PGDCA) 1997.

. Diploma in Hardware and Networking in 2001.

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Technical t Skills

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. Configure and Install Thin Clients.

. Install Network printers and printers sharing.

. PC Hardware setup and Maintenance.

. Network problem Trouble shooting.

. Client / Customer Service and Support.

. Install Operating Systems.

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Job Experience

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Worked as a Store Keeper with Schlumberger, Oman LLC, Mukhaizna Base, Oman

since May 2012 to Aug 2013.

Primary Role at Past and present company:

Responsible for the materials handling of OXY Equipments, Electrical and

Instrumentation Materials, Drilling Spares & Equipment's.

Work Assignment: UEP Warehouse (UEP Materials & OXY Materials for

Electrical & Instrumentation Projects), Mukhaizna, Sultanate of Oman.

1. Responsible for all materials receiving, storage and issuing

activities in the respective warehouse of assignment under

cooperation with & instruction by Material Controller.

2. Keep close watch and supervise the routine performances of labor force

in the Material Control Group.

3. Regularly coordinate with Oxy warehouse personnel for the Materials

Takeoff for collection.

4. Ensures all security measures in my area of responsibility are fully

enforced.

5. Assist Material Controller in Material Control and warehousing of

equipment & materials under the instruction of Material Control

Manager.

6. Maintain warehousing of Equipments and Tools.Supervise and patrol

storage areas.

7. Prepare reports related with Material Control for submission.

8. Regularly and properly arrange materials in the storage area and the

warehouse so as to facilitate safety in receiving and issuing of

materials.

9. Regularly checks the quantity and quality of materials when receiving

& issuing them.

10. Conducts periodic Physical Stocktaking.

11. 12.Material Section Lead at UEP Project site, generating the project

material tracker issue, follow-up and updating of project Outstanding

Materials report consumables, raising field purchase requests for

additional and top-up materials, reverse logistics, periodical stock

verification, scrap management.

Worked as Store Executive with Beam Cables Pvt, Ltd. Hyderabad,A.P. India

from Oct 2007 to Nov 2011.

1. 1.Receives and inspects all incoming materials and reconciles with

purchase orders; processes and distributes documentation with purchase

orders; reports, documents and tracks damages and discrepancies on

orders received.

2. Fills supply requisitions; assists buyer to order adequate merchandise

and supplies; delivers orders to faculty and staff.

2. 3. Receives and stores documents and confidential files; maintains

record of approved document and confidential file destruction.

3. 4. Delivers and sets up furniture for various campus events as

requested.

5. Maintains the warehouse, records area and stores area in a neat and

orderly manner.

Worked as a Technical Support with Medysis Computer Systems Collaboration

with Mohammed M.Al Rumaih Trading Co.Ltd.Riyadh Medical Complex, Shamesy,

Riyadh, K.S.A. From Jun-2004 to Jun 2007.

Technical Support Responsibilities:

1. Software Installation and Network setup with the server.

2. Complaints receive from users and assign the job to the concern

person.

3. Training arrangements for 27 modules for the users to implement the

software successfully.

4. Responsible to implements the out patients system.

5. Interact with the users regarding updation in the modules out patient

module and Nephrology system.

(Mohammed Mustafa)

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