Customer Service High School
Resume:
Deborah Genovese
Erie, Pa. *****
*********@*****.***
My goal is to obtain long term employment with a well established and respected
company where I can utilize my empathy and understanding, as well my keen listening
skills, to give the customer his best call experience.
Experience
Verizon Erie PA
Directory Assistance Operator 03/07-09/12
Demonstrated mastery of customer service skills
Maintained a balance amongst 1200 incoming calls daily
Serviced customer requests including national phone listings, weather reports,
horoscopes
Requested information delivered within 26 sec. time frame
Attention to detail
Emmanuel Presbyterian Church Erie PA
Building Manager Assistant 02/05-08/07
Notify Building Managers about needed repairs and replacement equipment
Washed and spot cleaned furniture, black boards, mirrors, etc…
Prepared church for worship and classrooms for learning.
Medical Courier 03/03-01/04
Obtained signatures needed to complete and process paperwork
Handled important materials such as medical x-rays, charts, patient plans, and
schedules. Delivered them to the proper destination.
P. Shivde MD Erie PA
Receptionist/Office Staff 02/00-09/00
Answered multi line phone system professionally
Set up patients with appointments as needed
Prepared patient rooms
Participated in the overall safety within the facility and other areas
Education
Mercyhurst Preparatory School and the Academy High School
Erie, Pennsylvania
Studied academics
High School Diploma-1982
SKILL / AWARDS
Telecommunication skills
Devoted to data integrity
Customer Service
Active Listening Skills
Proactive
Team Player
Communication skills
Verizon Presidential Award for outstanding customer service 2007-2012
**References available upon request
Contact this candidate