Manager Customer Service

Melvin Collazo-I r iza r ry

Valle Verde, Hatillo, PR, 00659 787-***-**** ******@****.***

Objective

To continue my career with an organization that will utilize my management, supervision and administrative

skills to benefit mutual growth and success.

Education

Business administration 2004 I NTER AMERICAN University of Puerto rico

Major: Business Administration

Related coursework: sales, marketing, management electives.

Skills & Abilities

SUPERV ISOR AND MANAGER ROLES

Twelve years of experience working as a Manager, Supervisor and Buyer.

Highly skilled in planning, organizing and procuring merchandise

Demonstrated ability to make sure that products purchased are at the highest quality possible

Able to optimize inventory to support production requirements and meet target inventory levels and turn rates

Familiar with profit and loss reports, inventory, historic and monthly reports, Income statements and balance

sheets

Assists co-workers in reaching team goals and objectives.

Payroll supervision for reliability and accuracy

Monitors daily performance of staff for productivity, quality of work, and customer service.

Successful management of multiple areas and compliance with company policies.

Provides full shift support for team members as well as coaching for new hires.

Sales

Hands-on experience in coordinating and negotiating with suppliers in order to ensure fair pricing

Good understanding of quality and delivery requirements in compliance to company requirements

Extensive experience in local and international trade shows

Import and Export negotiating

Product and Packing design

Extensive experience in logistics CIF and FOB w ith International shipping companies

Special skills and accomplishments

Market Analysis Revenue Enhancement

Awareness and knowledge of “Gun Ho” principles

Proficient use of Peachtree, J DE, POS, M icrosoft Office and Quickbook.

Analyzed consumer buyer behavior – Increased savings

Outstanding written and oral communication skills

Excellent analytic, presentation skills and organizational skills

Bilingual Spanish and English

Experience

Stop and Save, Inc.

Manager Business Development & Buyer (2001 - Present)

Dulces Tainos, Inc.

Production Supervisor (1998-2001)

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