Manager Customer Service

Andrea Beattie

** * ** ***** *, Carlisle, PA **013, United States

717-***-****- ****************@*****.***

Objective

My primary objective is to positively influence the lives of as many

children and adolescents as possible. I would like to do this by working

with them in both non-ministry and ministry settings. As a TSS, my goal

would to be a mentor and a helper to the student(s) with which I am

working; helping them to achieve and discover their unique potential.

Experience

Grace United Methodist, Camp Hill, PA

Youth Ministry Intern, January 2013 - May 2013

As a Youth Ministry Intern, my main role was to build and foster

relationships with students. I was also involved in planning events as

well as weekly services and activities. I taught lessons, led small

groups, and created and led games.

Stillmeadow Church of the Nazarene, York, PA

Children's Ministry Intern, May 2011 - August 2011

As Children's Ministry Intern, I worked under the current Children's Pastor

at Stillmeadow in order to learn from her, help her, and to help develop a

children's program for the churches Urban Campus. I prepared and taught

lessons, led games, helped with events and most importantly developed

relationships with the children. I wrote a curriculum to be used for the

children's program at the Urban Campus, and am still developing/writing

more curriculum for this purpose.

Mid-Atlantic District Church of the Nazarene, Summit Lake Camp, MD

Camp Counselor, August 2007 - August 2011

For four summers I volunteered as a camp counselor for my churches district

children's camp. It was a week to two week long overnight camp. During

that time I formed bonds with the girls in my cabin, many of whom I saw

year after year and mentored. As a camp counselor I made certain that the

children were safe, accompanied them to their activities, played games with

them, and had Bible studies with them.

Messiah College Agape Center, Grantham, PA

Spirit Force Co-leader, August 2010 - May 2012

Spirit Force was Messiah Colleges Drama Outreach team, which I co-led for

two years. As a co-leader I had both administrative and creative duties.

I organized events, kept records of attendance, and oversaw the teams

budget. I also helped to create skits, plays, and human videos for young

adults, adolescents, and children.

New Cumberland Church of the Nazarene, New Cumberland, PA

Children's Ministry Assistant, January 2010 - May 2011

This was my first internship experience. I worked with the Children's

Pastor of the church in order to learn how she worked with children both in

the children's ministry and as the director of the children's school.

During this time I completed many small administrative tasks such as

organizing supplies and curriculum and retrieving supplies and setting them

up for the teachers. I helped to choose and develop the Vacation Bible

School for the Summer of 2010. I also helped to teach Caravan classes

(which is a scouting program) and simply had fun with the children.

Experience with Special Needs Individuals

Experience Sitting an Autistic Child, 2009 - Present

I have sat with an autistic child, who just turned eight years old, as his

parent needed me since 2009. I play with him, help him learn to use toys

and electronic devices, help him work on communication skills, take him to

the bathroom, and work on feeding.

Education and Training

Bachelor of Arts, Christian Ministries: Youth/Children Concentration

Messiah College, Class of 2013, Grantham, PA

As a major in Children and Youth Ministry, I developed skills that will aid

me in helping students in both a ministry and non-ministry setting. My

course load included both theoretical and practical classes. Some of the

relevant theoretical classes included Child and Adolescent

Development/Psychology and Educational Psychology. The more practical

classes included Teaching, Pastoral Counseling, Oral Communications, and

Creative Communications of the Gospel to name a few.

Work History

Messiah College Dining Services, Grantham, PA

Student Trainer, August 2008 - May 2013

I began working as a Dining Services employee in 2008 and was promoted to

Student Trainer in 2010. My job included training new employees how to

prepare food and beverages and how to operate their stations, as well as

teaching them work/health safety and monitoring that these safety policies

were being used. I also prepared food and beverages and ran the cash

register. I left this position in May 2013 when I no longer qualified as a

full-time student.

Walmart, Carlisle, PA

Cashier and Cake Decorator, May 2012 - December 31, 2012

I began at Walmart as a cashier and my main focus was on customer service.

I ran the cash register, helped customers find items, and handled customer

questions and complaints. I was then promoted to Cake Decorator due to

some previous experience. As a Cake Decorator I made cakes for special

occasions such a birthdays and holidays, both for specialized customer

orders and for the store display. I also took inventory and cleaned my

area of the bakery. I left this position to return to Messiah College full-

time.

Messiah College Campus Events, Grantham, PA

Dorm Worker, May 2009 - May 2011

This was a janitorial position during the summers at Messiah College. We

cleaned and maintained the campus buildings for use by conferences and

camps.

Dunkin Donuts and Baskin Robbins, York, PA

Shift Leader, October 2006 - June 2011

I began as a crew member whose duties were to run the register, serve

customers, prepare food, and to clean and maintain the restaurant. As a

shift leader, I trained new employees, assigned tasks for the shift, and

enforced company and safety policies. I also had some of the duties of a

manager during the interim when the store did not have one. These duties

included running weekly and daily reports, managing the money for the

store, taking inventory and ordering products, as well as any other tasks

with which the franchise owners needed assistance.

Skills

People Skills: Effectively Communicating with People, especially Children

and Adolescents. Making people feel welcome, comfortable, and valued.

Communication Skills: Teaching, Speaking, Writing, and Communicating

Creatively

Teaching: Teaching Children and Youth, mostly in Religious Settings

Computer Skills: Microsoft Office Suite (Including Word, Powerpoint, Excel,

and Publisher), Web Development (HTML), Typing

Accomplishments

Gradauted Cum Laude

Participated in the Messiah College Honors Program

Presidents Honors Scholarship (Messiah College)

Certifications

First Aid Certified

References

Jennifer Whitcomb- Operations Manager of Dining Services at Messiah

Colleges

Phone: 717-***-**** ext. 7133 (Work)

Email: ********@*******.***

Diane Thorton- Manger at the Messiah College Union Cafe

Phone: 717-***-**** ext. 5345 (Work)

Steve Musti- Retail Manager for Messiah College Dining Services

Phone: 717-***-**** ext. 5345 (Work)

Email: ******@*******.***

Stephen Gallaher- Professor and Mentor

Phone: 717-***-**** (Cell)

Email: ********@*******.***

Judy Carney- Children's Pastor and Children School Director of New

Cumberland

Phone: 717-***-**** (Work) Hours: Monday - Thursday 8:30 am to 5:30 pm

Diane Sheeley- Children's Pastor of Stillmeadow Nazarene

Phone: 717-***-**** (Cell)

Devonna Cordell- Pastor and Children's Camp Director

Phone: 717-***-**** (Cell) 717-***-**** (Home)

Clyde Tillman- Co-Owner and Manager of Dunkin Donuts/Baskin Robbins

Phone: 717-***-**** (Work)

Contact this candidate