Registered Nurse Customer Service

Location:

Salary:

18.00 HR

Posted:

December 27, 2013

GAYE L. BU NC H

CHARLOTTE NC 28205

*******@***.***

SUMMARY OF QUALIFICATIONS:

• Substantial experience and outstanding skills in customer service with over 26 year in

healthcare, which includes over 2 years of supervisory.

• Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult clients.

• Proficient in Microsoft application.

• Excellent interpersonal skills, ability to work well with others, in both supervisory and

support staff roles.

EXPERIENCE:

RESIDENT COUNSELOR Febuary2002-May 2010

• Provide medical and home care counseling to emotionally disabled individuals with

social skills, money management assets in accordance with the assessment of clients

strengths and needs and implementation of appropriate intervention to enabling them to

maximize their functioning at Lincoln Watts Resident Home, 463 Hawthorne Avenue,

Yonkers, NY

PREFERRED HOME CARE JUNE 2010 Present

Provide leadership in Patient Medical Briefing from Registered Nurse, including data entry and

scheduling. Maintain accurate departmental Medical Records on patients,

Including counseling, also maintain medical records and all other required elements.

• Schedule meeting among the other homecare worker.

• Assist Registered Nurse in coordinating and implementing area operation

• Collects, review and analyze the report from the homecare worker.

• Develop training tools, conduct trainings and evaluate competencies as needed.

• Customer service and management of patient complaints.

• Also performing duties drawing blood, performing EKG'S.

CERTIFICATIONS:

• EKG Technician (2007), Medical Coding (2007), Phlebotomy Technician (2007), Nursing

Assistant (1988), Familiar with basic computer programs

EDUCATION

Bachelors of Science in Business Management, Colorado Technical University, 2014