Customer Service Medical Assistant

Maria L. Hinds

786-***-**** *******@*****.***

EXPERIENCE

Talent Recruiting Assistant/BreakthroughIT /Miami Beach, FL

● Worked closely with job recruiters for major national pharmaceutical company

● Added and updated job positions to applicant tracking system

● Contacted candidates and provided them with specific details or instructions and set up interviews

● Screened potential job candidates via telephone interview process

● Completed various human resources duties

● Extensive Internet research for marketing activities

Medical Assistant/Office Mngr./ Dr. G’s Wellness /Pembroke Pines, FL

● Office Management, vendor coordination, supplies ordering, office administration duties

● Schedules patient appointments and promotes wellness program supplements and products

● Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies

Medical Assistant/ Concentra / Miami, FL

● Performs all duties within Paramedic certification

● Verifies patient information and prepares patient for health care visit

● Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies

● Performs drug screening, breath alcohol testing under DOT regulation.

● Operates autoclave/sterilization equipment and pulmonary function testing.

Customer Service Rep. / West at Home / USA, FL

● Work from home customer service representative

● Processed inbound and out bound calls and completed sales and or technical support services

● Answered customer questions with provided company information and tools

● Utilized company software to process calls and transactions

Fire Rescue Communications Officer /City of Miramar / Miramar, FL

● Processed large volumes of emergency and non-emergency calls from the public and other municipalities

● Evaluated situations and dispatched appropriate emergency vehicles

● Compiled statistical data for use in reports, maintained logs, records, and correspondence.

Lifeguard & Instructor / City of Miramar / Miramar, FL

● Provided leadership in establishing a consistent standard of safety operations

● Taught swimming lessons and water safety to various age groups; infant to adult seniors.

● Maintained upkeep of pool equipment and facility.

Aquatic Attendant / City of Miramar / Miramar, FL

● Position featured customer service intensive duties; telecommunications, sales, and logging.

● Consistent and accurate dissemination of product information.

● Organization and monitoring of swim lesson attendees

EDUCATION

● Associate of Science Degree/Emergency Medical Services/Paramedic/ Broward College (2007 – 2009)

● American Heart Association: ACLS Provider and CPR/AED

● American Academy of Pediatrics: Pediatric Education for Prehospital Professionals Course

● Certified Occupational Hearing Conservationist

● American Red Cross: Life guarding/First aid and Water safety instructor

SUPPLEMENTARY

● Bilingual: fluent Spanish and English speaker

● Studied four years of Japanese language while enrolled in International Business and Affairs.

● Formally trained fine artist; mediums of which include: computer graphics, illustration, and painting.

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