Manager Customer Service
Resume:
Chelsea Tomasello
Henderson, NV 89011
********@*****.***
SUMMARY:
• Store manager and training manager.
• Experienced in maximizing sales and customer satisfaction.
• Increased revenues by marketing available services.
• Proficient in Microsoft Word, Excel, and Publisher.
EXPERIENCE:
9/13- Present Charming Charlie Henderson, Nevada
Senior Assistant Sales Manager
• Floor manager in charge of all daily customer service, opening, and closing duties
• Audit daily paperwork
• Handle any payroll, scheduling, or other work related issues
• Interview, hire, and train new employees
• Plan and execute floor sets
• Manage stockroom and inventory levels
• Manage store visuals and marketing daily
• Coach and develop team using store reporting to improve results
• Manage all operational functions including supply orders, shipments, and work orders
• Facilitate communication with General Store Manager and District Manager on all
issues/concerns/successes
9/12- 9/13 Victoria’s Secret Toledo, Ohio
Brand Delivery and Operations Manager- Assistant Manager
• Floor manager in charge of all daily customer service, opening, and closing duties
• Utilize Customer Experience reporting to implement coaching and direction throughout store to increase
customer satisfaction
• Audit daily paperwork
• Monitor inventory, damages, and tester products to reduce loss
• Facilitate and execute physical inventory
• Oversee and execute supply ordering
• Follow up and facilitate communication with District Manager and Regional Loss Prevention Manager on
store progress or concerns
• Handle any payroll, scheduling, or other work related issues for all direct reports
• Follow up and edit weekly schedules with Scheduling Supervisor
• Work directly with Customer Relations at corporate to resolve all customer concerns
• Review, facilitate, and execute Store Brand Guides (floor sets)
• Complete store Self Assessments to ensure safety and loss prevention compliance. Coach and develop team
as necessary on these policies and procedures
10/09- 9/12 Pottery Barn Toledo, Ohio
Assistant Manager
• Assist in overseeing store operations
• Shared responsibilities with store manager in payroll, scheduling, and auditing daily paperwork
• Increase store sales and drive traffic and provide excellent customer service
• Interview, hire, and train current and new associates
• Open and close store; cash handling
• Monitor store and associate sales and progress to ensure goals and budgets are being met
• Monitor inventory intake, adjustments, and loss
• Oversee visual planning and execution with visual manager
• Design Studio specialist- trained in furniture and home décor, facilitated one on one appointments with
customers to design, decorate, and furnish their homes
• Maintain daily\weekly communication with store manager
• Oversee supply ordering and stockroom operations with operations manager
10/08-10/09 The Body Shop Maumee, Ohio
Store Manager
• Maintain weekly/daily communication with District Manager and district stores
• Maintain payroll and store budget and audit daily paperwork
• Interview, hire, and train new employees
• Plan and execute visual floor and window changes
• Open and close store; scheduling
• Monitor banking and operational compliance with employees
• Coach and monitor employees on sales goals, progress, and sales events and customer service
• Monitor inventory intake, adjustments, and loss; order supplies
• Create and execute new procedures and behaviors to further the success of the business
• Maintain high awareness of Loss Prevention issues
• Oversaw two stores simultaneously for two months, maintaining all above duties at both locations. Manager
in charge of the closing of one location. Planned, executed, and oversaw inventory, employee relations, pack-
up and ship-out of inventory and equipment. Maintained all communication and organization of closing with
District Manager, Corporate, Contractors, and Mall Management.
9/06 - 10/08 Vanity
03/08-10/08 Store Manager Clarksville, Tennessee \ Akron, Ohio\ Toledo, Ohio
11/07- 03/08 Assistant Manager Toledo, Ohio
09/06- 11/07 Part-time manager Toledo, Ohio
• Maintain payroll
• Audit and forward daily paperwork to corporate office
• Maintain sales plan worksheets and project sales trend
• Oversee and execute all operations of the store including: hiring, training, visual moves, policy changes,
markdowns, opening/closing procedures, inventory and housekeeping
• Maintain weekly communication with District Manager and other Store Managers in the district
• Assist within the district on coverage and inventory
• Maintain high awareness of Loss Prevention issues
Create store schedule; order supplies
EDUCATION:
December 2007 Bowling Green State University Apparel Merchandising and Product Development
Minors in Marketing and Sociology
May 2003 Liberty Center High School High School Diploma
REFERENCES:
Robert Koehler General Manager of Pottery Barn Toledo, Ohio 419-***-****
Tamra Bower General Manager of Fallen Timbers Mall Maumee, Ohio 419-***-****
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